Deidre Downey Email & Phone Number

Renton, Washington, United States

United States

• Managed a portfolio of 10 accounts, consisting of a diverse range of mid-market, enterprise, and strategic customers. The total value of my customer portfolio was $1 million, and each customer had a workforce ranging.
• Implemented customer success strategies that led to 45% increase in customer retention, contributing to revenue growth and long-term customer relationships.
• Analyzed customer data and metrics to identify opportunities for upselling and cross-selling, resulting in 40% increase in revenue generated from existing customers.
• Acted as a trusted advisor to HR benefits leaders, providing valuable insights and recommendations to maximize the value of the Aduro Connect product for their organizations. Received positive feedback for strong.
• Collaborated with cross-functional teams, such as Sales, Product Development, and Data Team to ensure a seamless customer experience and resolve any issues or challenges that arose. Received recognition for effective.
• Developed and delivered virtual customer training sessions and workshops to enhance their understanding and utilization of the Aduro Connect products and services, resulting in increased product adoption rates and.

United States

• Supported $7.5M book of business with 15 mid-market, enterprise, and strategic healthcare customers ranging from 10,000 – 60,000 employees.
• Implemented a streamlined calendar management system, reducing scheduling conflicts by 30% and improving overall efficiency.
• Aided in the preparation of client communications, standard operating procedures, and client contracts, ensuring clarity and accuracy.
• Researched, created, and executed strategies for enhancing organizational efficiency, aiming to deliver practical, enduring, and inventive resolutions for customers.
• Created and distributed meeting agendas, invites, and meeting notes.

Kirkland, WA

• Onboarded new clients and implemented their Wellness Programs with Ideal Protein Technology.
• Managed Client and Sales data information in CRM.
• Successfully negotiated discounted rates with travel vendors, resulting in a 15% decrease in travel expenses without compromising quality or comfort.
• Developed standardized templates for expense reporting, improving accuracy and consistency across the organization.

Redmond, WA

• Calendar and database management.
• Managed budget and store renovation project by researching vendors, obtaining quotes, and liaising with suppliers to fulfill organizational needs.
• Top Sales Performer in a high-stress environment.
• Social media and print marketing.

Bellevue, Washington

• Counseled over 250 individuals, helping them overcome obstacles and stay focused on their end goal.
• Increased YTD sales by 70% through analyzing and interpreting data (sales trends, new business, customer retention, etc).
• Project-managed new product operational readiness cross-departmentally, implementing best practices for pilot clients and go-to-market initiatives. This led to 50% increase in successful pilot program outcomes and.
• Established strong customer base by providing excellent customer service and creating a Referral Rewards Program. Customer retention grew by 30% and referral potential grew by 25%.
• Developed specialized Employee Wellness Program for First Responders to give back to the community and promote business.

Bellevue, Washington, United States

• Managed insurance claims submission and insurance verification.
• Inventory ordering, tracking expenditures, and managing supply inventory and expense reports.
• Health Information and Data Management.

Redmond, Washington, United States

• Top Sales Performer in the nation.
• Created sales data reports.
• Visual and marketing lead.

Bachelor Of Science (Bs), Nutrition And Exercise Science, 4.0

Activities and Societies: Member of both the Nutrition Club and Exercise Science Club. Nominated for the 2011 Graduation Class Speaker.

Associate Of Arts And Sciences (A.A.S.), Nutrition And Kinesiology