Deidre Galloway Email and Phone Number

Maintain website to include SEO. Digital marketing utilizing social media platforms. Participated in marketing activities. Prepared newspaper ads desktop publishing.

Scheduling and sales for weddings and wine tours. Scheduling for shuttle drivers for trailheads. Scheduling for taxi drivers. Scheduling for People for People. Billing.

Exercise a higher level of confidentiality Developed marketing strategies to increase knowledge of senior living lifestyles.Worked in connection with advertising companies to develop and maintain customer satisfaction.Developed and maintained relationships with discharge planners, medical professionals, paid referral sources and social workers to maintain potential of increase in census.Developed and maintained waitlist for future residents.Maintained high conversion and census.Maintained quality customer service with current and potential residents.Conflict Management to ensure resident safety.Worked in connection with Maintenance Director and Housekeeping to ensure apartments are rent ready.Maintained rental agreements with initial signing and biennial renewal.Maintained working budget as department lead.Accomplished financial objectives by collecting and tracking changes to rentals.

Formally Columbia Heights by Bonaventure Senior Living:Exercised, a higher level of confidentiality Set high expectations of company core values and mission statement exciting front-line staff and customers.Developed marketing strategies to increase knowledge of senior living lifestyles.Worked in connection with advertising companies and marketing teams to develop and maintain community relations.Planned, performed and executed duties of event planning to include annual signature events.Developed and maintained relationships with discharge planners, medical professionals, paid referral sources and social workers to maintain potential of increase in census.Maintained quality working relationships with other Community Relations Directors at competing assisted living facilities to ensure referral process.Developed and maintained waitlist for future residents.Maintained high conversion and census.Maintained quality customer service with current and potential residents.Well versed in resident rights.Conflict Management to ensure resident safety.Worked in connection with Maintenance Director and Housekeeping to ensure apartments are rent ready.Maintained rental agreements with initial signing and biennial renewal.Maintained three working budgets as department lead.Accomplished financial objectives by collecting and tracking changes to rentals.Obtained Best of 2019, 2020 and 2021 Assisted Living and Senior Living with SeniorAdvisorSenior Advisor.com as a marketing strategy.Performed as a Director of Sales and Outreach support for several sister buildings across several states

Formally Columbia Heights by Bonaventure Senior Living: Set high expectations of company core values and mission statement that excited front line staff and customers. Developed marketing strategies to increase knowledge of senior living lifestyles. Planned, performed and executed duties of event planning. Utilized social media platforms to increase traffic based on events. Developed relationships with discharge planners, medical professionals and social workers to maintain potential of increase in census. Maintained quality working relationships with other Community Relations Directors at other buildings to ensure referral process if the building could not meet the needs of the customer. Developed and maintained waitlist for future residents. Maintained quality customer service with current and potential residents. Preformed as Manager on Duty in Administrative capacity. Obtained Best of 2019 Assisted Living with SeniorAdvisor.com as a marketing strategy utilizing metadata tags when using a search engine utilizing customer satisfaction surveys. Performed as a Community Relations Director trainer for region sister buildings.

Formally Columbia Heights: Set high expectations of company core values and mission statement that excited front line staff and customers. Developed marketing strategies to increase knowledge of senior living lifestyles. Planned, performed and executed duties of event planning. Utilized social media platforms to increase traffic based on events. Developed relationships with discharge planners, medical professionals and social workers to maintain potential of increase in census. Maintained quality working relationships with other Marketing Directors at other buildings to ensure referral process if the building could not meet the needs of the customer. Developed and maintained waitlist for future residents. Maintained quality customer service with current and potential residents. Preformed as Manager on Duty in Administrative capacity.

Sales to retailers. Responsible for the progression of the sale of the business licenses as well as assets. This included ensuring the company was compliant with WALCB.

Managed a team of 20+ associates to maintain a sales floor for accessible merchandise as well as stockroom to reach and surpass sales goals. Received and processed freight. Was responsible for merchandising. Preformed hire/employment release actions as well as scheduling. Complete tear-down of store when season expired.

Built and maintained company website, Network Administrator, Accounts Receivable when necessary, inventory control, purchasing, customer service and social media marketing strategist.

Provided quality customer relations with retailers around the state of Washington. Prepared documentation for WALCB, company owners and retailers. Was responsible for Accounts Receivable. Built company website and developed graphic art for product packaging. Learned and taught other company associates software to maintain compliance.

Was responsible for balancing the store monetarily to ensure all required documentation was received by the owner as well as preparation of Accounts Payable. Prepared schedule for a staff of six. Licensed through Washington State as a body piercer.

Assisted customers to better assess IT needs. Preparation of Accounts Receivable and Accounts Payable in direct communication with Controller. Dispatched IT professional for offsite repair.

Assisted students, Analyzed textbooks, Researched and developed course materials, Provided classroom instruction as a substitute, Graded and Recorded assignments turned in by students

Internship

As a GSM, I was responsible for preparing the store for the next business day, opening the store as well as auditing to make sure the store balanced. Guest service was always my number one priority.