Deidre Wade
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Deidre Wade Email & Phone Number

Customer Success Manager | Manager | IT Support | Scrum Master at Remote
Location: Greater Augusta Area, United States, United States 4 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Role
Customer Success Manager | Manager | IT Support | Scrum Master
Location
Greater Augusta Area, United States, United States
Company size

Who is Deidre Wade? Overview

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Quick answer

Deidre Wade is listed as Customer Success Manager | Manager | IT Support | Scrum Master at Remote, a company with 1100 employees, based in Greater Augusta Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Deidre Wade.

Deidre Wade previously worked as Payroll Support Specialist at Remote and Customer Success Manager - Technical Support (Remote) (Start-Up) at Textus. Deidre Wade holds Bachelor'S Degree, Industrial And Organizational Psychology from North Carolina Central University.

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Email format at Remote

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Remote

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Profile bio

About Deidre Wade

I see myself as an exceptionally motivated and detail-oriented business professional, driven by a proactive approach to achieving tangible results. My dedication to continuous improvement is evident in my commitment to learning, sharing knowledge, and leading by example. I successfully led large teams, demonstrating remarkable multitasking abilities that enabled myself to manage diverse projects and schedules simultaneously. I believe I excel as a public-facing representative, engaging skillfully with clients, customers, vendors, and service providers. My technological acumen and efficiency-driven mindset allow me to specialize in various domains, including startup banking, consumer/commercial banking, corporate finance, data analytics, and management.Beyond my professional achievements, I am passionate about fostering the growth of others. I actively contribute to creating an inclusive, encouraging, and positive workspace, believing in the importance of collaboration and support within the work environment. This commitment underscores my dedication to building robust and cohesive teams. I have driven significant growth and enhanced client satisfaction through innovative sales strategies and optimized account management processes. In my previous role as a Customer Success Manager specializing in retention, I developed strategies that reduced churn and boosted customer loyalty. By closely monitoring feedback and proactively addressing concerns, I fostered strong relationships and drove customer success, implementing personalized plans and collaborating with product teams to improve the customer experience. This dual expertise equips me with a profound understanding of client needs and the ability to deliver exceptional service and results.

Current workplace

Deidre Wade's current company

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Remote
Remote
Customer Success Manager | Manager | IT Support | Scrum Master
san francisco, california, united states
Website
Employees
1100
AeroLeads page
4 roles

Deidre Wade work experience

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Payroll Support Specialist

Current

I spearheaded the onboarding and adoption process for new clients, achieving a 95% customer satisfaction rate and a 30% increase in upsell opportunities.I monitored and analyzed customer data to provide actionable insights and recommendations, which enhanced customer retention and satisfaction. Acted as a liaison between customers and internal teams.

Dec 2023 - Present

Customer Success Manager - Technical Support (Remote) (Start-Up)

I was responsible for managing the customer lifecycle for key technical areas such as API integrations, job board delivery, and white glove support for a diverse range of customers. I served as a technical resource for both external customers, providing advice and expertise, as well as internal stakeholders. I worked to strategize and identify new ways to.

Dec 2022 - Dec 2023

Team Lead / Relationship Specialist Ii (Remote)

Adp

Augusta, Georgia Area

During my time at ADP, I advanced through positions of increasing scope and accountability to manage both Team Leaders and CSMs in providing world class client-facing customer support across multiple sites. My work included leading strategic and business improvement initiatives while coaching and developing team members in optimizing the customer journey.

Nov 2015 - Nov 2021

Escalation Specialist

Augusta, GA

I handled cases requested by the CEO to work side by side with customers and B2B. Handled social,executive, and administrative escalations. Provided the team with carriercontact and relations updates. Worked closely with Directors and VP's to ensure compliance and accuracy in tickets. Analyzed customer pain points and determined the best course of action.

Nov 2009 - Jun 2013
Team & coworkers

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1 education record

Deidre Wade education

FAQ

Frequently asked questions about Deidre Wade

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What company does Deidre Wade work for?

Deidre Wade works for Remote.

What is Deidre Wade's role at Remote?

Deidre Wade is listed as Customer Success Manager | Manager | IT Support | Scrum Master at Remote.

Where is Deidre Wade based?

Deidre Wade is based in Greater Augusta Area, United States, United States while working with Remote.

What companies has Deidre Wade worked for?

Deidre Wade has worked for Remote, Textus, Adp, and Electrolux Group.

Who are Deidre Wade's colleagues at Remote?

Deidre Wade's colleagues at Remote include Dan Tong, Raj Kanase, Abdou Far, Trish Taylor, and Tami Bates.

How can I contact Deidre Wade?

You can use AeroLeads to view verified contact signals for Deidre Wade at Remote, including work email, phone, and LinkedIn data when available.

What schools did Deidre Wade attend?

Deidre Wade holds Bachelor'S Degree, Industrial And Organizational Psychology from North Carolina Central University.

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