Web Support Analyst
Nashville, Tennessee, United States
- Supported customers by phone, chat, and email with instruction and troubleshooting on digital software across different computer systems; including 10 customer applications, digital curriculum downloads, live simulcasts, and over 50 mobile apps. -Tested and developed training for a major company software tool. Trains and educates new Customer Service Representatives on the software to meet customer needs.-Received multiple awards including the corporate Pursuit of Excellence Award, Servant of the Year, and five Above and Beyond Awards. Was also nominated for the HDI Analyst of the Year Award.