- Maintain and update Lake Washington Toddler Group’s (LWTG) social media accounts to engage current students and the community in class events, fundraisers, and outings.- Assist with public awareness of LWTG by volunteering for community and registration events (such as Juanita Farmers Market, Open Houses, and Summer Park Playdates).

• Supported Professional Services teams within Google Cloud in hiring strategic roles across the US and Canada by utilizing creative candidate sourcing techniques, thoughtful and timely communication on the interview process, and strategic placement and advancement of qualified candidates. • Provides excellent candidate and referrer experiences within the hiring process using frequent and thorough communication regarding interview preparation, scheduling, and feedback.

• Lead a team of 10 associates responsible for submitting over 17,000 prior authorizations in 2016 and resolving complex claim filing issues and eligibility errors for 3 types of genetic tests for reproductive, prenatal, and cancer screening while focusing on accuracy and efficiency. • Use data and analytics to set team objectives and strategies to contribute to company financial goals. Past successes included reducing manual efforts by 25%, swiftly incorporating and educating teams on new workflows to address changing medical policies, and maintaining service levels with 35% increase in claims year over year. • Train, coach, and mentor direct reports by building strong interpersonal relationships to help advance their careers within Counsyl and the healthcare space. • Act as the hiring manager for the Billing Operations Team and reviewed applications from prospective employees, performed phone screens and in-person interviews, reviewed and approved offers, and performed reference checks for qualified candidates. • Successfully hired 4 new direct reports and participated in the hiring of 5 other top candidates for the our Billing and Customer Service teams in 6 months after interviewing approximately 50 candidates. • Manage relationships with internal and external partners to facilitate company growth and ensure customer satisfaction including project managers, software engineers, sales, clients, customer service, IT and marketing. • Lead the event planning committee for the department and facilitated employee engagement by planning 3-4 team outings, gatherings, and volunteering opportunities per quarter and tracking employee birthdays and work anniversaries.

• Led a team of 3 in obtaining medical records, requesting prior authorization, and obtaining authorization for all Counsyl genetic testing products. • Managed prior authorization team productivity and issues through metric monitoring and reported out team statistics and progress to the Billing Operations and Finance organizations. • Designed and integrated the new Informed Pregnancy Screen product into the prior authorization and billing process. • Expanded the claim appeal process for both Counsyl products by creating, sending, following up on, and tracking trends with appeals across all insurance payers.

• Used knowledge of insurance prior authorization and claims processing to develop billing policies for Inherited Breast and Ovarian Cancer Screening (including BRCA) and payment optimization. Personally accountable for all eligibility and prior authorization tasks for incoming BRCA testing samples. • Contacted patients and clinics to correct invalid insurance information provided on orders, identifying patterns from payers, and implementing changes to decrease the number of returned insurance claims. • Contacted insurance companies to determine claim status and drive claim processing to completion.

• Experience with government insurance registration, billing, and denial research and follow up including CCS, Medicaid, Medicare, managed care plans, and MIA. • Experience with county insurance (MIA) billing including the processing, follow up, referral and medical record research and communication with payers. • Able to charge correct claims for guarantor accounts and coverage and call patients and payers to request more information. • Worked with commercial insurance plans including HMO and PPO plans by logging correspondence from insurance companies and researching and correcting denials and errors such as incorrect IDs, patient information, requesting RFIs, or correcting billing addresses. • Retroadjudicated changes to patients’ commercial and government insurance coverage and correcting errors at a rate of approximately 20 patients per hour and in total affecting $200,000 to $500,000 per day.

• Supported the genetic counseling executive staff in key patient services operations including insurance authorizations, genetic screening and testing, patient scheduling, and record management. • Maintained electronic medical records for 20 clinicians specializing in high-risk pregnancies, genetic screening, diagnosis and testing. Release and receive all pertinent case information from both Bay-Area and country-wide doctors’ offices and hospitals including California Pacific Medical Center and UCSF according to HIPPA regulations.