Deilan Rodriguez Email & Phone Number

Responsibilities:• Ownership of the day-to-day Service Desk management. • Analize processes, Including; Confluence and Service Desk documentation and working with the team to establish new practices as needs evolve.• Investigate, resolve and route Service Desk issues to ensure that issues are being addressed in a proper manner• Monitor and distribute Service pack upgrades across client machines• Decommission offboarded clients' machines and systems while… Show more Responsibilities:• Ownership of the day-to-day Service Desk management. • Analize processes, Including; Confluence and Service Desk documentation and working with the team to establish new practices as needs evolve.• Investigate, resolve and route Service Desk issues to ensure that issues are being addressed in a proper manner• Monitor and distribute Service pack upgrades across client machines• Decommission offboarded clients' machines and systems while accurately documenting the process Show less

Provide concise and prompt support for clients experiencing technical difficulties within Rimsys's medical device platform. Proficient in providing support through the following tools• Fresh Desk • Jira• Slack

Remote

Support various Operating systems including• Windows 7/10• MacOSAid end users through support tickets through various software such as:• Google hangout• Jira• Gmail• Slack

San Francisco Bay Area

City Of Industry, California, United States

Google It Specialist

Culinary Arts And Related Services