• Build and maintain relationships with our Authorized Partners.• Support/ educate partner network on several products/services and providing an effectivesolutions for partner product inquiries.• Track all Partner inquires and cases in Sales Force.• On-board and train new hires of company specific policies, products and compliance guidelines.• Create process flows for Partner Success, Partner Operations, and Technical Support team.• Address escalations regarding internal… Show more • Build and maintain relationships with our Authorized Partners.• Support/ educate partner network on several products/services and providing an effectivesolutions for partner product inquiries.• Track all Partner inquires and cases in Sales Force.• On-board and train new hires of company specific policies, products and compliance guidelines.• Create process flows for Partner Success, Partner Operations, and Technical Support team.• Address escalations regarding internal system platforms.• Support partner network by providing SME assistance and feedback.• Liaises with other teams to address Partner inquiries and support needs.• Provides first level technical support and troubleshooting.• Assist in development and management of processes, and recommend modifications to processes, as needed.• Create new accounts and close opportunities in Sales Force.• Identify cross-sell opportunities for sales team.• Audits agreements sent from Sales team.• Manage/audit new partnership contract agreements and track process of partnership.• Manages and approve Licensing requests.• Audits quarterly finance sheet for partnership agreements.• Collaborate with warehouse team to navigate shipping challenges or invoice alterations.• Works under Manager direction as the lead on annual Partner renewals.• Processed, created, and managed invoices f or the partner network.• Operated POS transactions, along with managing on account purchases for domestic and international partnership agreements.• Managed interdepartmental communications, and provided cross-functional collaboration.• Works under Manager to assist in development and management of processes, and recommend modifications to processes, as needed. Show less