Deirdra Groncki Email & Phone Number

York, Pa, Us

Lititz, Pennsylvania

Participate in all aspects of project-oriented work efforts in the areas of technical problem identification and resolution, performance and productivity improvement and quality enhancements.Coordinate system or policy implementations, testing and develop any training that becomes necessary as a result of conclusions reached in project-related activities of system implementation or policy change. Service as technical resource for assigned systems.SharePoint Site Collection Administrator and content administrator for multiple division-level sites. Responsible for site access, all levels of UI design, maintenance and enhancements. Utilize systems and software available within the department and organization to complete analyses with systems including but not limited to Microsoft Office Word, Excel, PowerPoint, Outlook, Access, Visio, Project and SharePoint. Presentations of results include but are not limited to workflows, reports, graphs and charts. Provide input and support in the planning and prioritization for business systems related processes and policies.Assist with developing and maintaining relationships with vendors supporting assigned systems.Gather, document and maintain statistics, records and reports that help establish policies, procedures and quality control standards.Complete User Acceptance Testing with a focus on the creation and execution of test cases, documenting defects and identifying process inefficiencies through gap analysis.Serve as the Client Care Center’s Business Recovery Plan Coordinator, managing and assisting with the Client Care Center’s annual Business Recovery Testing.Assist with the creation and utilization of a standardized format for internal process documents.Serve as On Call analyst for the support of Client Care Center systems in weekly increments. Act as liaison between call centers and technical teams during call center hours of business.

Lititz, Pa

Management of all aspects of the delivery and support of consumer and business Online Banking services, including but not limited to: Online and Mobile Banking, Mobile Remote Deposit, Bill Payment, bank-to-bank transfers, multi-factor authentication, and eDocuments to customers.Assist with troubleshooting, communication, and escalation of customer questions regarding Online Banking and Mobile Banking, Bill Payment, web sites, Mobile Remote Deposit, money management software, multi-factor authentication, eDocuments, and our internal operating systems.Supervise, lead and coach staff of 2 supervisors and 18 specialists in high profile customer service area. Manage daily department operations, contingency planning and testing, assist with systems implementations and upgrades, system and user maintenance, and software support.Manage the creation and/or modification of procedures and solutions for the department.Manage SharePoint team site administration. Assist with and deliver training as needed within the department and across the organization.Responsible for overseeing the processing of exception reports and cases related to potential fraud stemming from online banking services.

Elizabethtown, Pa

Instrumental in establishing Compliance departmentResponsible for product compliance reviews for Print and Network Marketing divisionsActed as liaison between internal teams and clients with regard to legal and compliance issuesAssisted operational groups with daily functionsConducted client contract and privacy policy reviews

Responsible for reviewing company procedures, policies and practices for compliance concerns, making recommendations for improvements as appropriateLead activities related to federal and state compliance, including the Bank Secrecy Act and Anti-Money Laundering programsLead Risk Assessment activities for the company's current products and new projectsConduct both internal staff and external membership compliance training seminars

Middletown, Pa

Supervised staff of two Implementation CoordinatorsResponsible for overseeing the addition of member credit unions to products and services offered by the organizationResponsible for assisting all Payments Services departmental management with compliance issues and concernsDirectly responsible for implementing members on all Electronic Funds Transfer products and servicesConducted numerous staff and membership training seminars, local and national speeches, telephone conferences and web seminars relating to ACH and Wire Transfer rules, regulations and operations, especially relating to product use during tenure

Supervised staff of eight Electronic Funds Transfer Specialists and one SupervisorResponsible for daily department operations, contingency planning and testing, system implementations and upgrades, system and user maintenance, software support Attended local, regional and national conferences for continuing educationConducted numerous membership training seminars and speeches relating to Wire Transfer and ACH Rules, regulations and operations during tenure

Supervised staff of five Automated Clearing House SpecialistsResponsible for daily department operations, contingency planning and testing, system implementations and upgrades, system and user maintenance, software support Attended local, regional and national conferences for continuing educationConducted numerous membership training seminars and speeches relating to ACH Rules, regulations and operations during tenure

Mba, Management & Strategy

Bs, Psychology & Business