Deirdre (Dee) Keyes Email & Phone Number

Raleigh, Nc, Us

London, United Kingdom, Gb

Tech support (hardware, software, printers, network, mobile, etc) for US, UK, Cape Town, Tokyo and Hong Kong via, email, chat, remote assistance and walkups.AD administration (Adds, Changes, Moves)Azure and SCCMService Now and Heat ticketing systemExchange 2010 (Create mail accounts, distribution lists)Mobile device administration (Good, Black Berry for work, Apple, Duo)Office 365Network Troubleshooting to the switch, patch panel and to the desk)

Cranford, New Jersey, Us

• AD Administration MS Azure (Create and modify user accounts)• Migrate users to Azure Remote desktop• Coordinate with the users for the migration Verify that the user has all apps needed to do their job Teach user to use new VM

Frankfurt Am Main, Hessen, De

• Support for 800users in a Windows7 and Mac environment via desk side, remote assistance and email.• Provide support to all users on site and remote offices (including executive staff)• Break/fix for Lenovo laptops, Lenovo and HP desktops, iPads, Mac• Install and troubleshoot software• Image and distribute PCs• Provide the network team with assessment of network issues (port, NIC, etc.)• Support for Outlook 2007 and 2013• Research and documentation of issues related to hardware and software• Maintain inventory

Maintain computers in a Windows 2003 environment for users in NC and VAAdd PCs to the domainSupport remote users using Remote DesktopInstall and troubleshoot software and hardware for Dell and Gateway PCs and laptopsTroubleshoot network issues for computers and printersImage and distribute new computersDispose of old equipment and maintain current inventory.Installation of servers, UPS batteries, and other equipment as necessaryCoordinate office moves (moving of servers, PC and telephone equipment to new officeMaintain phone systems in 2 of my offices (adds, changes, etc)Assist networking teams with the servers (bringing them down, replacing hard drives, replacing tape drives, restoring files from backup, etc)Make recommendations on improving processes in our daily routinesSetup users for wireless access

Maintain Computers in a Novell and Windows 2003 environment for 2 high schoolsTroubleshoot and diagnose hardware and software issuesImage and distribute new PCs using ghost and PQDICreate new users and add machines to the domainInstall new hardware and software

Maintain and Troubleshoot Dell, Compaq, HP, and Gateway Desktops and laptopsInstall new hardware and softwareImage and distribution of new PCs using Ghost Add machines to the domainTroubleshoot and resolve networked Lexmark and HP printersUpdate the status of tickets in Heat helpdesk softwareAsset TrackingResearch hardware and software issues to help solve problems

Image and distribute new Dell and IBM laptops and desktopsInstall hardware and softwareSetup wireless access for laptop usersInstall and configure ROVA VPN client Installation of blackberry phones, PDAs, printers, etc.Technical support of 2500+ usersInstall software and troubleshoot software and hardware issuesAdd users to active directoryTroubleshoot networked printer issues

Winston-Salem, Nc, Us

Technical support for 300+ users including hardware and software issuesImage and distribute new machinesInstall hardware and softwareInstallation of peripherals such as PDAs, printers, etc..Inventory of PCs and laptops in the dept.

Charlotte, Nc, Us

Troubleshoot and repair Lexmark printersTechnical support for hardware and software issuesConfiguration and distribution of Dell and IBM laptops, Dell and Compac desktops.Push software using TivoliInstall VPN softwareConfigure and troubleshoot wireless network settings

Configuration and distribution of Dell Laptops and desktopsImaging desktop and laptop computers using ghost softwareInstall and configure software (standard and in house)Diagnose and resolve hardware and software issuesInstallation of PDAs, scanners, smart phones and Blackberry phonesResearch hardware and software issues utilizing the internet and other resourcesTroubleshoot wireless connectivity issuesConfigure and setup of users for wireless access

Winston-Salem, North Carolina, Us

Setup and configuration of Dell and Gateway laptops and desktops (Windows XP, 2000, NT4.0, 9x).Imaging of Dell and Gateway desktop and laptop computers using ghostInstall and support software and hardware (Oracle Discoverer, Oracle, AutoCAD).Troubleshoot and repair hardware and software issues for desktop and laptop usersTroubleshoot mainframe and networked printersInstallation of PDAs, digital cameras, scanners, and Blackberry phonesLog help desk tickets using Track-it SoftwareResearch hardware and software issues utilizing the internet and other resourcesAssist in equipment and personnel relocation

Setup and configuration of Dell laptops and desktops (Windows 2000, NT4.0, 9x).Imaging of Desktop and laptop computers using Imagecast and Norton GhostInstall and support software and hardware (Oracle Discoverer, Oracle, and AutoCAD).Assisted in the selection of help desk ticketing system.Support of remote users using Net Support to push software and troubleshoot software issues.Assisted in developing guidelines for end users.Reset passwords, setup new users in NDS and Exchange 5.5Troubleshoot mainframe and networked printersMaintained software licenses using Centennial softwareDiagnosis and troubleshooting of basic network issues (using toners & cable testers).Log help desk tickets using Track-it Software.Installation of PDAs, digital cameras, and scannersResearch hardware and software issues utilizing the internet and other resourcesProject planning and implementation

First point of contact for users to call when needing assistance on Microsoft office products, Lotus Notes, etc.Use of SMS software to assist users remotely.Provide desktop support for users having hardware issues such as keyboard or hard disk problems.Install software and hardware when needed.Reset passwords and change or add permissions.

Cyber Security Diploma/Computer Forensics, Cyber Security And Computer Forensics

System, Networking, And Lan/Wan Management/Manager

Bachelor Of Science - Bs, Kinesiology And Exercise Science

B.S., Exercise Science