Deirdre Dillon Email and Phone Number
Deirdre Dillon work email
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Deirdre Dillon personal email
Over 20+ years in the Technology sector, with extensive experience in manging people, projects and programs both globally and within EMEA contexts. As a senior leader in Microsoft’s Global Field Operations, I am passionate about leading global business transformation (people & process) and driving operational efficiencies & automation. I enjoy cultivating talent and growing people to achieve high quality results through strong collaboration & authentic relationship management.I’m a results focused leader with a proven track record in operations, where I leverage my skills in strategic leadership, business transformation, analytic problem solving and people management to deliver results and value.
Microsoft
View- Website:
- microsoft.com
- Employees:
- 189892
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Snr. Group Manager (Field Operations)Microsoft Aug 2020 - PresentI lead the Commercial (VL & Services) Operations teams for WE, Netherlands and Switzerland, focusing on pro-active deal consultancy to de-risk high value and complex deals, ensuring compliant & accurate revenue.Leveraging diversity and unique team strengths, I’ve established a thriving organizational culture of inclusion, diversity and equity where people feel empowered to do their best work. Strong relationship management with senior Sales Executives ensuring smooth Quarterly Close execution, optimal market health and improved efficiencies & satisfaction.
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Global Implementation ManagerMicrosoft Sep 2016 - Aug 2020Global launch role focused on leading virtual teams through defining, designing and landing operational change within Services ensuring alignment across MBO LOBs, Field Teams and Microsoft Supply Chain.
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Global Channel Manager - OperationsMicrosoft Nov 2009 - Sep 2016IrelandResponsible for global operational responsibility for the OEM Distribution & Reseller business (280 Partners); driving business simplification and overall channel & program readiness.Responsible for designing and implementing Breadth Channel Analytics globally, ahead of schedule, providing opportunities to upsell, cross-sell and reignite dormant resellers helping grow share and revenue
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Ww Agreement To Cash Project LeadMicrosoft Mar 2009 - Nov 2009IrelandLed WW project team in capturing the current business architecture and the recommended transformational future models.Identified and facilitated team in scope versus cost / timeline / risk/ quality / customer satisfaction decisions.Responsible for eliminating political, financial or resource barriers to ensure project success.Responsible for reporting project progress to Executive Sponsorship and Steering Committee.Developed efficacy initiatives to drive cost reduction addressing vendor spend and T&E Budget.
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Lead Revenue Program ManagerMicrosoft Mar 2004 - Feb 2009IrelandPeople ManagementCo-ordinated the implementation of the Global PM Model across WW Contracting teams and appropriate Stakeholders.Led the OEM global industry benchmarking exercise to optimise the OEM Ops Agreement to cash business models, regulation and infrastructure.Business Capability work-stream lead on Project SABRE which involved strategic analysis of Map to Gaap principles and a re-engineering of current business model. Managed the transition of MIOL BPO Operations (staff of 27) from a vendor support model to a true managed service achieving economies of scale, cost efficiencies and increased CPE.
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Manager LogisticsMicrosoft Aug 1999 - Feb 2004IrelandLogistics Vendor Account Manager ensuring optimum delivery practices and cost management.Co-ordinator & facilitator, encompassing various departments, regarding Holiday Season Launches. Project Lead for EXW Customers and Airfreight Integration.Project Lead for Carriers in the roll-out of a Customer Retail Direct Project in FR & NL.Logistics contact for all Channel Ops queries on SLA's, launch timelines, freight expedition, risk analysis and contingency planning and metric reporting.Sole contact for Direct Ship Traffic within EOC and successfully executed this process throughout key Launches•
Deirdre Dillon Skills
Deirdre Dillon Education Details
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Ebis Business SchoolEbusiness And Logistics
Frequently Asked Questions about Deirdre Dillon
What company does Deirdre Dillon work for?
Deirdre Dillon works for Microsoft
What is Deirdre Dillon's role at the current company?
Deirdre Dillon's current role is Snr Group Manager (Field Operations) at Microsoft.
What is Deirdre Dillon's email address?
Deirdre Dillon's email address is de****@****oft.com
What schools did Deirdre Dillon attend?
Deirdre Dillon attended Trinity College, Dublin, Ebis Business School, Trinity College Dublin.
What skills is Deirdre Dillon known for?
Deirdre Dillon has skills like Requirements Analysis, Testing, Budgeting, Customer Relations, Program Management, Planning, Analysis, Windows, Vendor, Integration, Business Analysis, Problem Solving.
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deirdre dillon
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