Deirdre Mccarthy Email & Phone Number

I possess over 20 years of extensive experience within the contact centre environment. My expertise spans diverse sectors, including Government, Utilities, Transport, and the Insurance industry. Throughout my career, I have demonstrated a keen ability to drive Operational Excellence, excelling in meeting and surpassing Service Level Agreements (SLAs), ensuring high-quality service, and fostering robust employee engagement—all while consistently achieving financial targets. My experience also includes my ability to manage, implement and monitor continuous improvement programs of work across people, process and systems. I actively contributed to various projects where my role was crucial in ensuring timely completion and delivering a product that met its intended purpose. I consistently maintained strong working relationships with both internal and external team members, emphasising collaboration and problem-solving to ensure the overall success of projects.

Listed skills include Management, Team Management, Outsourcing, Team Leadership, and 5 others.