Deirdre Neavyn Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Analysed user journeys and drove optimisation projects to improve user experience of the Certsy Workplace platform, working alongside development teams to draft process changes, documenting ‘as is’ and ‘to be’ processes in Miro.Completed front-end testing of new features in production environments before release.Engaged with the ACIC (Australian Criminal Intelligence Commission) to assess business’ suitability to conduct Police Checks, ensuring organisation’s privacy… Show more Analysed user journeys and drove optimisation projects to improve user experience of the Certsy Workplace platform, working alongside development teams to draft process changes, documenting ‘as is’ and ‘to be’ processes in Miro.Completed front-end testing of new features in production environments before release.Engaged with the ACIC (Australian Criminal Intelligence Commission) to assess business’ suitability to conduct Police Checks, ensuring organisation’s privacy environments and practices meet required standards.Managed an average of 22 support tickets daily through the Zendesk platform. Drafted and introduced macros to more efficiently manage support queriesCreated & submitted invoices to 80+ customers monthly through Xero and managed invoicing queries.Designed and hosted weekly training sessions, attended by 12 team members Show less

County Dublin, Ireland

Supported the creation of the Jigsaw Ireland One Good Friend course. This three-part interactive course helps university students develop their knowledge, confidence, and skills in supporting a friend’s mental health and wellbeingLed the discovery and planning phases of the project, working alongside stakeholders from educational institutions worldwide, and hosting focus groups with university students in Ireland.Delivered the pitch to the project team at Jigsaw, securing… Show more Supported the creation of the Jigsaw Ireland One Good Friend course. This three-part interactive course helps university students develop their knowledge, confidence, and skills in supporting a friend’s mental health and wellbeingLed the discovery and planning phases of the project, working alongside stakeholders from educational institutions worldwide, and hosting focus groups with university students in Ireland.Delivered the pitch to the project team at Jigsaw, securing funding to execute the project plan.Consulted on the execution of the project, ensuring adherence to project management standards and tracking progress against project goals. Show less

Dublin, County Dublin, Ireland

Coordinated 4 work streams across 3 projects of an M&A programme in a major financial services company. The programme, with a budget of AUD15,000,000, focussed on migrating 1550 employees from 4 entities to the parent company’s Microsoft Office 365 Suite. The project scope also included a device refresh, office fit-outs, and changes to service management providers.Created and presented weekly reports on project status to senior management and stakeholders, fielding questions on material… Show more Coordinated 4 work streams across 3 projects of an M&A programme in a major financial services company. The programme, with a budget of AUD15,000,000, focussed on migrating 1550 employees from 4 entities to the parent company’s Microsoft Office 365 Suite. The project scope also included a device refresh, office fit-outs, and changes to service management providers.Created and presented weekly reports on project status to senior management and stakeholders, fielding questions on material presented.Maintained accurate documentation including project schedules, change logs, and project budgets.Coordinated project activities, ensuring the team was working on time and within budget.Highlighted and recorded risks and issues, working with senior project members to manage risks.Cultivated positive and lasting relationships with a range of internal and external international project team members, promoting a culture of continuous improvement.Collaborated with subject matter experts to create comprehensive training programs, including user manuals, workshops, and video tutorials.Led a week-long in-person training programme, introducing 20 senior HR staff to UKG Kronos Show less

Dublin, County Dublin, Ireland

Created materials for CI training workshops and coordinated the delivery of these workshops.Assessed CI projects across Customer Service delivering savings of over AUD400,000 in a 6 month period. Drove the creation of the BT Continuous Improvement tracking hub leading to improved measurement, visualisation, and reporting of CI KPIs.

County Dublin, Ireland

Dublin 4

As Chairperson, I was in charge of facilitating the day-to-day running of the society. I worked closely with my committee of 19 to grow and expand the society. I managed society finances and created and submitted grant applications to the UCD Societies Council to secure funds for our various activities. I coordinated our appearances at national events such as Electric Picnic, where we secured our competitive crews a 30 minute performance slot every day of the festival. I organised a… Show more As Chairperson, I was in charge of facilitating the day-to-day running of the society. I worked closely with my committee of 19 to grow and expand the society. I managed society finances and created and submitted grant applications to the UCD Societies Council to secure funds for our various activities. I coordinated our appearances at national events such as Electric Picnic, where we secured our competitive crews a 30 minute performance slot every day of the festival. I organised a partnership with Tribe Charity to promote the importance of looking after our mental health in college. Now in its 10th year, UCD Dance is a dynamic society with almost 1,000 members from a large variety of disciplines. We have 4 competitive crews who have won multiple national championship titles. Every year we organise a number of charity showcases for organisations such as SVP and Jigsaw Ireland. Show less

Dublin 4

Curated and maintained positive relationships with representatives from major media outlets in Ireland and the UKWrote and issued weekly press releases for our clients, earned them coverage worth over EU750,000 in national and international publications such as The Irish Times, Life Magazine and Woman's Health UK.Supported the launch of Nouba Makeup in Ireland, organising tailored product drops worth over EU50,000 to social media influencers, gaining coverage worth over… Show more Curated and maintained positive relationships with representatives from major media outlets in Ireland and the UKWrote and issued weekly press releases for our clients, earned them coverage worth over EU750,000 in national and international publications such as The Irish Times, Life Magazine and Woman's Health UK.Supported the launch of Nouba Makeup in Ireland, organising tailored product drops worth over EU50,000 to social media influencers, gaining coverage worth over EU200,000 Hosted monthly meetings with primary client to ensure our efforts were in line with their brand strategies and sales targets.Conducted research and secured contact information on journalists and influencers, enriching our database of over 2,000 Show less

Co. Dublin

- Customer service focussed position waiting tables and operating the cash register- Training new employees- Making desserts and coffees

County Dublin, Ireland

- Monitoring daily sales in order to reach targets set by the company by improving our key performance indicators such as average sale amount and units per transaction - Developing a positive image for the company through high levels of customer interaction. - Counting the tills every morning and night, managing bank deposits, and communicating with head office regularly regarding the store’s performance

County Dublin, Ireland

As a supervisor, a significant part of my role was training and mentoring sales assistants to ensure that they had the appropriate knowledge and expertise to provide an excellent customer shopping experience. I am also a trained ear and nose piercing specialist. This role in particular required a great deal of customer service. As many of my customers were scared or nervous about getting a piercing, I had to be patient, comforting and confident. For a large portion of my time there, I was based… Show more As a supervisor, a significant part of my role was training and mentoring sales assistants to ensure that they had the appropriate knowledge and expertise to provide an excellent customer shopping experience. I am also a trained ear and nose piercing specialist. This role in particular required a great deal of customer service. As many of my customers were scared or nervous about getting a piercing, I had to be patient, comforting and confident. For a large portion of my time there, I was based in the Grafton Street store. Due to the location, theft was a serious issue. Thus, I developed a keen eye for shoplifters and the skills to appropriately intervene in such a situation Show less

County Dublin, Ireland

The branch of POP in which I worked is located in Arnotts department store. It is surrounded by other concessions selling similar products which created a competitive atmosphere. Thus, there was a massive focus on customer service. I had to connect with customers in order to find out information about the child they were buying for and help them locate suitable products. My duties also included stock replenishment, merchandising and till management.

Msc Project Management, Project Management

Activities and Societies: UCD Dance Society

Bachelor Of Arts - Ba, Economics,Politics And Social Justice

Activities and Societies: UCD Dance Society UCD Volunteers Overseas Development Education Programme

Education record