Deirdre Phillips Email & Phone Number

United States

Responsible for ensuring the efficient and effective merchandising and inventory managementoperations of the store. Duties include receiving, pricing, stocking, setting up and resetting displays, maintaining inventory, leading and supervising team members and providing excellent customer service. Also responsible for opening and closing the store and performing all cash management procedures.

Pleasanton, Ca

Accountable for the overall efficient and profitable operations of the store. Merchandising and driving sales, profit and loss accountability, all cash office operations, team leadership, training and development, customer service and all other operational standards and routines including receiving, stocking, back stock management, price integrity, new product promotions and weekly space range displays. Achieved over 10% weekly sales increase and 20% waste reduction within three weeks of transfer to new store.

Moraga, Ca

Responsible for providing superior customer service, production and display, inventory and cash management and train new-hires. Stock and replenish merchandise, monitor shrink and out-of-stock items, process daily product orders from warehouse and outside vendors, monitor shelf-life, process donations and recycling.

Pleasanton, Ca

CUSTOMER SERVICE MANAGER / SUPERVISORWALMART; Pleasanton, CA 04/2009 - 10/2011Supervise associates in their area of responsibility by training, assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, and ensuring compliance with company policies and procedures. Provide leadership in customer service and point-of-sale operations, financial services operations, refund and exchange operations, and loss prevention. Fulfill customer requirements by ensuring fast and friendly service, approving monetary transactions, providing support and training to associates in multiple departments, balancing customer traffic across the front-end, conducting register audits, coordinating cashier meals and breaks, and assisting management with the overall control and appearance of the front end.

Concord, Ca

Call center customer service and sales banker responsible for assisting customers with a wide range of banking inquiries, profiling existing accounts, identifying customer needs and introducing products and services to help customers achieve their financial goals. Administrative duties included order entry, processing applications, opening new accounts, transferring funds, establishing various account services, tracking orders, assisting and educating victims of fraud and identity theft, researching fraudulent transactions and writing fraud reports. Received several awards for sales performance, customer satisfaction and schedule adherence.

Bachelor'S Degree, Business Administration And Management, General

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General