Deirdre Thomas Email & Phone Number

Mount Laurel, NJ 08054

• – Forward-thinking and results-driven human resources leader specializing in learning and development; obtains specific and measurable results through training, development and employee engagement.– Determines.
• Consulted with business stakeholders to identify learning objectives, business requirements, and priorities, enabling them to meet business objectives, improve productivity, and increase employee engagement
• Empowered a learning and development team of designers, developers, and instructors to reach their greatest potential through leadership development, coaching and professional development courses
• Balanced business priorities with capacity and reach of the L&D team in fast-paced, demanding environment
• Led HR team through PHH/OCWEN transition, with teambuilding, open communication, and change management methodology
• Maximized operational effectiveness by partnering with business stakeholders to create technical instruction, soft skill solutions and career mapping

Mount Laurel, NJ

• Delivered memorable blended learning solutions to multiple departments. Partnered with department SMEs to learn technical aspects of various roles within company to support employees.
• Piloted L&D’s latest learning programs supported by Online Reference Library (ORL) for customer service
• Strategized with business stakeholders in multiple departments to organize ORL for maximum efficiency
• Partnered with vendor management to facilitate train-the-trainer classes for production and customer service vendors
• Analyzed assessment results with business stakeholders to identify opportunities for employee coaching and development; built task analysis and workshop for new loan originations system
• Managed business stakeholder expectations, provided solutions to meet deadline requirements, and prepared workshop schedule to meet business needsAccomplishmentso Created and delivered a Government certification.

Mount Laurel, NJ

• Coached, developed, and led team of eight Academy coaches and instructors delivering various learning platforms and coaching techniques, enabling functional teams to dramatically improve quality ratings
• Planned and implemented training and coaching demands of stakeholders

Mount Laurel, NJ

• Onboarded new hires and facilitated six-week technical training classes
• Consulted with business leaders to determine training needs, objectives, and timeline requirements
• Spearheaded the creation of the Credit Risk Learning Academy