Software Support Analyst
Current- Responsibilities:
- Software Updates & Upgrades: Managed the timely implementation of software updates and upgrades, ensuring seamless integration with existing systems. Collaborated with development teams to test and deploy new features.
- Client Communication: Acted as a liaison between clients and technical teams. Provided regular updates on project progress, gathered client requirements, and translated them into actionable tasks for the development.
- Documentation & Reporting: Maintained detailed documentation of system changes, updates, and server management tasks.