Software Support Analyst
CurrentResponsibilities:• Software Updates & Upgrades: Managed the timely implementation of software updates and upgrades, ensuring seamless integration with existing systems. Collaborated with development teams to test and deploy new features while minimizing downtime and maintaining system stability.• Client Communication: Acted as a liaison between clients and technical teams. Provided regular updates on project progress, gathered client requirements, and translated them into actionable tasks for the development team. Delivered technical support and troubleshooting assistance to clients, ensuring high levels of satisfaction.• Documentation & Reporting: Maintained detailed documentation of system changes, updates, and server management tasks.