Deirdre Jackson Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

Houston, Texas, Us

• Supported Director and 2 Trainers with administrative, project management, training and scheduling needs. • Supported an initiative to revamp training courses for non-clinical call center staff taking medical authorization calls including clinical knowledge learning, tutorials, scripting and process improvements• In charge of improving web utilization to bring web usage for online authorizations up to 80%+. Successfully improved from 73% in 2018 to 90% in 2024, 50% above the 30% industry standard.• Reduced inappropriate STAT case requests by an average of 70% across multiple modules with an educational initiative and oversight of communications to STAT request abusers.• Implemented ChatBot for web support including requirements development, UAT testing, troubleshooting, training of offshore support team and reporting.• Scheduled and co-hosted over 1,500 training webinars for physician/provider office staff along with employee Town Hall Meetings with executive management team bi-monthly. • Executed and analyzed over 3,000 provider satisfaction survey opinions and coordinated quality improvement initiatives leading to an NPS score improvement from 37 to 60 as a result.

Houston, Texas, Us

• Managed communication plan for over 50k providers / web users; specifically covering new user accounts, pre-inactivation notices, new feature rollouts, and important announcements along with responses to satisfaction survey comments. • Created Agent QA analysis process and workbooks in Excel to improve efficiency in evaluating 1,900 new user account set ups (monthly average) for accuracy along with evaluation of web use 60 days post new user set up. • Managed and coordinated over 1,500 provider training webinar sessions along with employee Town Hall sessions in GoToWebinar. Provided registration/participation analysis to internal and external customers as requested; also addressed any provider questions from each session. • Coordinated maintenance of LMS training content in iSpring Solutions web platform.

Houston, Texas, Us

• Supported Gulf Coast Projects group consisting of Director, 2 project managers and 15 inside sales reps with general administration and office management needs including travel and meeting coordination. • Coordinated all monthly vendor lunch and learns and customer meetings• Provided custom reporting to customers. Extracted data from multiple sources and consolidated into usable reports for analysis. Interfaced with Business Development team and upper management to report on in-house inquiries and bid submissions. • Supported branch sales, management and warehouse for the quotation and execution of requests for quote to expediting reports for large customer projects. • Designed and implemented Gulf Coast Projects inquiry tracking and reporting system utilizing SmartSheet. • Provided detailed project status reports on weekly/semi-weekly basis utilizing V-lookup and Pivot tables in Excel, as well as company Data Warehouse data extraction. • Facilitated creation of improved project status reporting macro in Excel for customer project to reduce repetitive tasks and redundant processes.• Assisted with accounts receivable research and cash application reconciliation.

Houston, Texas, Us

• Sourced and completed RFQ’s for pipe, valve and fitting materials for E&C customers and national accounts. • Coordinated with purchasing, logistics, and finance to ensure smooth order processing and fulfillment.• Learned product offerings including pipe, valves and fittings via training programs. Participated in on-going vendor training sessions and workshops to enhance sales skills and product knowledge• Developed and maintained relationships with customers by providing exceptional service and support.• Collaborated with the sales team to prepare and deliver sales presentations and proposals.

Houston, Texas, Us

• Supported Director and 2 Inside sales representatives • Expedited sales orders and coordinated shipments with engineering firms/jobsite/warehouse.• Provided project documentation at time of shipment and/or end of project as required.• Coordinated and tracked overseas/long lead-time orders and provided detailed status reports.

Houston, Texas, Us

• Coordinated and managed benefits plan with carriers and liaised with plan representatives. • Performed benefits orientation along with benefits administration across 5 all companies for over 1,000 employees.• Coordinated benefits enrollment and assisted employees with annual and new hire enrollment, issue resolution and 3rd party vendor billing/invoices. • Provided administrative support and office management to HR team.• Coordinated benefits enrollment and assisted employees with annual and new hire enrollment, issue resolution and 3rd party vendor billing/invoices.

Houston, Texas, Us

• Provided administrative support and office management to VP of HR, HR Manager and Payroll Manager. • Coordinated payroll set-up, processing, and maintenance in Ceridian HRIS (now DayForce). • Performed new hire processing, orientation and benefits enrollment across 5 companies for 1,000 employees.• Improved payroll processing efficiency and accuracy by implementing Ceridian time and attendance program. • Coordinated benefits enrollment and assisted employees with annual and new hire enrollment, issue resolution and 3rd party vendor billing/invoices. • Managed 401k contribution processing and funding

Us

• Preparation and completion of national and large regional RFQ’s and new account implementations. • Source and cost all non-inventory items with hundreds of unique manufacturers and/or suppliers. • Analyzed, enhanced, correctd and cross-reference product data for specific tasks. • Developed, maintained comprehensive knowledge of all safety and mill supply commodities distributed by HNA. • Utilized legacy software to analyze, cross-reference and perform other data activities required to complete tasks. • Conducted competitive product identification by catalog and internet research.• Database and spreadsheet manipulation to identify correct source for necessary product. • Conferred with team to identify problem areas, resolve, and fulfill data commitments to targeted platforms. • Helped develop “Best Practices” regarding data required for critical Data Services activities.• Provided reports and software support as needed to management, field, and office employees regarding project tasks.

Us

• Identify, cost and price new items for existing and new contract customers within National Accounts group. • Analyze and review pricing issues (GP%, price increases) for RFQ’s or established contract customers.• Assisted with special request reports and analysis for newly acquired national account customers. • Compiled data for e-catalog files and customer SAP files for established and new customers. • Assisted with pricing issues, identified, and resolved (i.e. UOM, price error or negative gross profit margins.)• Resolved pricing issues for new account implementations, assisted with compilation of data for e-catalog or SAP data. • Central point of contact for new or potential customers regarding pricing and/or implementation issues. • Coordinated notice of invalid costs to Purchasing to aid calculation of valid sell prices for RFQ’s and customer orders.

Us

•Supported Executive Vice President, Sr. Vice President, Vice Presidents (4), Contract Manager, Pricing Specialist and Contract Coordinators (3) in daily business activities. •Provided PowerPoint presentations, bid proposals, contract roll outs, expense reporting, customer sales reports from AS400 Vista system, minority vendor sales reporting for ISO program, travel arrangements and general correspondence and other duties as necessary. •Assisted with preparation and planning of annual National Sales Meeting and Supplier Night. •Provided phone coverage for nine people, mail distribution for nine (5 outside)•Executive support for 4 internal VP's including travel , expense reports and email backup. •Administrative support for entire department including word processing, correspondence files, customer files, contracts, amendments to contracts, maintaining supplier files, industry information files, processing all literature requests, ordering office supplies and tracking leave time for all department associates. •Proposal preparation averaging 7 major proposals per month to include word processing, exhibit accumulation and assembly of multiple copies dictated by customer requirements and deadlines. •Customer presentation preparation equal to or greater than the number of monthly proposals for not only the national accounts group but field team leaders as well as needed.•Provided periodic reporting to major accounts in customer format typically quarterly. •Provided special project support for urgent requests from VP's and departmental staff. Included gathering data usage for mergers, contract reviews, price updates, contract rollouts. •Additionally processed payables, maintained and updated locations listing for distribution to field and corporate, set up and notification of dept conference calls.•Assisted in preparation of awards lists and sales contest standing for annual national sales meeting. •Provided departmental computer support if IT not available.