Versatile, resourceful Project Manager & Process Improvement Specialist with 18+ years of experience.SUMMARY experienced in delivering strong cost reductions, improved efficiencies and overall customer satisfaction at Verizon Communications. Focused, natural leader, with a proven ability to manage change, excite the organization, infuse new solutions and deliver solid business results. Pursuing a Master’s in Project Management and Project Management Certification.• Exemplary negotiator… Show more Versatile, resourceful Project Manager & Process Improvement Specialist with 18+ years of experience.SUMMARY experienced in delivering strong cost reductions, improved efficiencies and overall customer satisfaction at Verizon Communications. Focused, natural leader, with a proven ability to manage change, excite the organization, infuse new solutions and deliver solid business results. Pursuing a Master’s in Project Management and Project Management Certification.• Exemplary negotiator who holds firmly to the notion that there is a solution to every problem, regardless of circumstances, capabilities or budget.• Highly analytical with “big picture” vision and the ability to work with management, staff and customers to convert complex requirements into actionable project plans.• Skilled at cultivating a positive work environment, promoting a spirit of teamwork and idea-sharing while maximizing individual contributions. Show less

Supervised installation and maintenance operations.Managed outside field technicians in the installation and maintenance of telephone, data and video service.Exceeded year end objectives in customer focus 1999 through 2003.Productivity award issued for an 18% improvement in 2002 results.

Responsibilities: Managed production of Yellow Pages compilation and production units, supervising between 20 and 60 technicians.

Responsibilities: Assisted in legal issues resulting from the 1989 work stoppage and other labor and contract issues.