Deirdre Ross Email & Phone Number

Vancouver, Washington, Us

Boston, Massachusetts, Us

- Responsible for working support tickets through resolution, including troubleshooting, internal and external communication, and identifying the root cause of application issues using non-technical and technical tools available- Collaborate cross functionally to communicate gaps in application quality and implement improvements- Assist with QA testing to confirm application bugs and write up defects to send to our technical teams- Takes an exhaustive approach to every task; committed to comprehensive and in-depth analysis, planning, and implementation of every work effort- Managing and collaborating cross departmentally to coordinate Client Upgrades and Application patching- Responsible for managing and maintaining CRM platform- Communicating verbally to technical and non-technical audiences and at all levels of the organization and across client base- Prioritizing cases and providing timely issue resolution or further escalation ensuring compliance to the SLA- Completing complex data analysis to troubleshoot and diagnose application issues- Leverage technical knowledge of the application using SQL to more efficiently solve client inquiries- Creating Knowledge Base Articles to maintain documentation of internal procedures and provide instructional help pages for clients

Boston, Ma, Us

- Coordinates client and exhibitor service orders with management and facility services in preparation for events that accommodate thousands of attendees, and ensures that client requests are met in a financially and time efficient manner- Performs all duties in a professional and productive manner with the aim of providing the highest level of customer services to ensure successful events - Responsibly manages finances including providing clients with service order event estimates, processing payments and filing invoices- Serves as a primary point of contact for clients, exhibitors, and service delivery teams onsite, ensuring service orders are completed- Verifies customer account information in the customer settlement report and coordinates with the finance department on credits and balances due- Corresponds with clients and exhibitors in the form of emails and calls to assist them in achieving their goals for their event space- Provides support and industry knowledge to assist clients and exhibitors placing service orders- Constructs event post reports detailing successes and challenges as well as solutions to increase client and exhibitor satisfaction- Promoted from Exhibitor Services Representative in four months

Boston, Ma, Us

- Answered exhibitor phone calls and emails in a timely manner to ensure all requests for services were met.- Responsible for tracking exhibitor orders, following up with exhibitors, and running and analyzing reports. - Attended to mailed and online orders. - Collaborated with members of the exhibitor services team, managers, and event service managers to ensure the best show experience to all attending and exhibiting with the MCCA.

-Worked with a team of managers and coworkers to provide exceptional customer service to all country club members and guests-Employed customer service skills to troubleshoot customer complaints and solve issues to prevent the need to involve higher management-Trained numerous staff members on proper practices and company policy

- Collaborated with managers across departments to plan and manage inventory- Responsible for managing inventory, shipping and receiving and product allocation among four stores- Assisted with the roll out of a new POS system, SpringBoard Retail, and created tutorials to facilitate employee training and ensure a smooth transition - Implemented SpringBoard Retail POS and Microsoft Excel to run product reports and integrate data in buying and allocation decisions- Collaborated with vendors to ensure all product was received in a timely manne

Oxford, Oh, Us

- Accurately analyzed GPA data of approximately 150 members and reported statistics to Delta Zeta Headquarters through employment of Excel. - Supervised and managed two assistants of the advisement of up to 28 members on academic probation.