Deirdre Ross Email & Phone Number

Vancouver, Washington, US

Boston, Massachusetts, US

- Responsible for working support tickets through resolution, including troubleshooting, internal and external communication, and identifying the root cause of application issues using non-technical and technical tools available- Collaborate cross functionally to communicate gaps in application quality and implement improvements- Assist with QA testing to.

Boston, MA, US

- Coordinates client and exhibitor service orders with management and facility services in preparation for events that accommodate thousands of attendees, and ensures that client requests are met in a financially and time efficient manner- Performs all duties in a professional and productive manner with the aim of providing the highest level of customer.

Boston, MA, US

- Answered exhibitor phone calls and emails in a timely manner to ensure all requests for services were met.- Responsible for tracking exhibitor orders, following up with exhibitors, and running and analyzing reports. - Attended to mailed and online orders. - Collaborated with members of the exhibitor services team, managers, and event service managers to.

-Worked with a team of managers and coworkers to provide exceptional customer service to all country club members and guests-Employed customer service skills to troubleshoot customer complaints and solve issues to prevent the need to involve higher management-Trained numerous staff members on proper practices and company policy

- Collaborated with managers across departments to plan and manage inventory- Responsible for managing inventory, shipping and receiving and product allocation among four stores- Assisted with the roll out of a new POS system, SpringBoard Retail, and created tutorials to facilitate employee training and ensure a smooth transition - Implemented SpringBoard.

Oxford, OH, US

- Accurately analyzed GPA data of approximately 150 members and reported statistics to Delta Zeta Headquarters through employment of Excel. - Supervised and managed two assistants of the advisement of up to 28 members on academic probation.