Deirdre Rusling Email and Phone Number
Deirdre Rusling personal email
- Valid
Active listener, accessible writer, remote working enthusiast. Love words, but appreciate the numbers too.Key roles: customer service, counselling skills, writing for the web.Sector experience: Commercial, Government, NHS, Voluntary.Client/subject experience: employers, financial advice, business, debt, addiction, health, helplines. Additional skills and experience:Marketing (direct marketing and e-marketing), writing for the web, sub-editing, SEO, press/PR work, financial administration, advice work, telephone counselling, training, evaluation & monitoring, consultancy, research, benchmarking and project management. Software skills:Theseus, Five9, CiviCRM, MPL, Umbraco, Drupal, Wordpress, Blogger, Quark Xpress, Excel, Microsoft 365.
Gamcare
View- Website:
- gamcare.org.uk
- Employees:
- 106
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Money Guidance SpecialistGamcare Jun 2022 - PresentProviding non-regulated money guidance to people affected by gambling harms. Moderate money-themed chatrooms. Created copy for digital financial toolkit. Contributed to specs for tailored CRM system for client management.
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Helpline AdviserGamcare Nov 2019 - Jun 2022RemoteFull-time helpline worker, providing telephone and webchat support to people affected by addiction. Moderating online forum and group chat.
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Senior AdviserGamcare Jun 2019 - Nov 2019Deputising for team leader, acting as shift lead, briefing and debriefing advisers, safeguarding decisionmaking, moderating online forum and group chat, creating written and video guides for advisers.
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Helpline WorkerGamcare Mar 2015 - Jun 2019Full-time helpline worker, providing telephone and webchat support to people affected by addiction. Moderating online forum and group chat.
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Part-Time Helpline WorkerGamcare May 2013 - Mar 2015Home-BasedWeekend telephone and internet helpline support at a national addiction charity. Produced copy on debt and finance for a redesign of the charity's website.
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DirectorThe Right Words Limited Jul 2014 - Mar 2015Glasgow, Scotland, United KingdomCopywriting, web content production and editing in Umbraco, in particular for Skills Development Scotland's website www.ourskillsforce.co.uk. Produced microsites for specific stakeholder groups, researched and interviewed case studies, commissioned customer journey infographics, liased with subject matter experts, internal and external stakeholders.
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CopywriterCarrington Dean Aug 2013 - Jul 2014Glasgow, United KingdomProduced copy for a range of financial industry websites, blogs, and publications. Wrote the copy for two new websites, www.yourmortgageexpert.com and www.veritastreasury.com, published using Umbraco CMS. Produced regular blog posts on the mortgage market, debt and managing money, for www.yourmortgageexpert.com and www.yourdebtexpert.com. Wrote copy for Facebook and Google PPC campaigns and monitored performance of these. Wrote articles for external publications.
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Dash Co-OrdinatorCarrington Dean Apr 2013 - Aug 2013I was responsible for co-ordinating Carrington Dean's Debt Arrangement Scheme accounts with the Accountant in Bankruptcy's case management system, DASH. I was also responsible for ensuring performance against agreed standards, and increased performance by 12% during my time in post.
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Das Finance OfficerAccountant In Bankruptcy Aug 2012 - Apr 2013KilwinningReconciled contracted-out accounts and provided management information to measure performance of service providers against the Service Level Agreement. -
Admin OfficerAccountant In Bankruptcy Feb 2012 - Aug 2012KilwinningSupported the Senior Manager of the Debt Arrangement Scheme (DAS), a government scheme which allows people who can afford to repay their debt, do so over a longer period of time. Produced management information to measure performance of contracted-out services against service level agreement. Arranged and minuted workshops and meetings, proactively managed stakeholder analysis and managed diary and email of the Senior Manager.
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Volunteer AdviserCitizens Advice Direct Jul 2011 - Feb 2012Provided telephone and email advice on welfare benefits, debt, housing and trading standards, balancing the need to provide accurate and comprehensive advice, with the need to accurately and quickly log enquiries and meet targets.
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Sector Development Officer (Communications)The Helplines Association Apr 2009 - Oct 2011* project-managed rebranding and new website* managed internal and external communications* obtained Google Ad grant funding for pay-per-click marketing* managed pay-per-click campaigns* wrote press releases, obtained national press coverage* produced a regular e-newsletter* wrote and project-managed publications eg good practice guides and a hard copy and online helplines directory* campaigned on telecoms issues* developed policy lines and responded to consultations* provided a telephone and email helpline service* carried out research and produced benchmarking reports.
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Board MemberCitizens Advice Direct Nov 2008 - May 2010I provided strategic advice to the Citizens Advice Direct call centre, particularly in the area of non-profit call centre best practice.
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Volunteer Sub-EditorDepression Alliance Scotland 2007 - 2010I sub-edited, designed and laid out the Depression Alliance Scotland newsletter in Quark Xpress and prepared it for print.
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Helpline Development OfficerTelephone Helplines Association Oct 2002 - Apr 2009Responsibilities included:* Managing a membership scheme* Managing a programme of local and national helpline events from 10 - 150 attendees* Publications including e-communications* Provision and management of a helpline service* Website updating* Marketing
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Information OfficerRepetitive Strain Injury Association Aug 2001 - Sep 2002Delivered a helpline service to people affected by Repetitive Strain Injuries, managed a membership scheme, wrote information resources, including web copy still available at http://www.rsi.org.uk/.
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Helpline Co-OrdinatorDepression Alliance 2000 - 2001Set up and co-ordinated a helpline service for people affected by depression. Devised policies and procedures, put telephony systems in place, recruited, trained and supported a team of volunteers.
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Member Support OfficerTelephone Helplines Association Jan 1999 - Sep 2000Managed THA's membership schemeDelivered THA's helpline serviceProject managed THA's website developmentManaged a programme of local and national helpline events.
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Helpline WorkerMs Society Oct 1995 - Dec 1999I provided customer service, information and listening support to people affected by multiple sclerosis, their families and friends, and interested professionals. I responded to enquiries by telephone, email and letter using counselling skills. I recruited, trained, coached and supervised helpline volunteers. I also volunteered my spare time to train MS Society Branch Welfare volunteers.
Deirdre Rusling Skills
Deirdre Rusling Education Details
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Government Campus UkIntroduction To Content Design -
City Of Glasgow CollegeNewspaper Subediting
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City Of Glasgow CollegeQuark Xpress
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Greenwich Community CollegeCounselling Skills In The Development Of Learning
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Creative Writing -
English -
Kilmarnock CollegeAdministration
Frequently Asked Questions about Deirdre Rusling
What company does Deirdre Rusling work for?
Deirdre Rusling works for Gamcare
What is Deirdre Rusling's role at the current company?
Deirdre Rusling's current role is Providing non-regulated money guidance to people affected by gambling harms..
What is Deirdre Rusling's email address?
Deirdre Rusling's email address is de****@****ail.com
What schools did Deirdre Rusling attend?
Deirdre Rusling attended Government Campus Uk, City Of Glasgow College, City Of Glasgow College, Greenwich Community College, Lancaster University, Ulster University, Kilmarnock College.
What skills is Deirdre Rusling known for?
Deirdre Rusling has skills like Event Management, Conference Coordination, Public Sector, Government, Project Management, Benchmarking, Policy, Research, Non Profits, Charities, Training, Helpline Skills.
Who are Deirdre Rusling's colleagues?
Deirdre Rusling's colleagues are Nathan Dobson, Derek Irwin, Barrie Mitchell, Lorraine Hannah, Sarah Atkins, Buwaon Ka, Rebecca Morrell.
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