Deirdre Russell Email and Phone Number
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Analytical and strategic customer focused professional with 20+ years of experience identifying and capitalizing on opportunities to enhance long-term business operations. Skilled at utilizing customer data and internal information to develop quality solutions, working across business teams to lead key initiatives, and driving business growth by improving sales processesSpecialties: Customer Care, Integrations, Account Management, Negotiation, Forecasting, Critical Thinking, Training, Continuous Improvement, Customer Insight, Service Sales Training
Copia Scientific
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Regional Manager, Service SolutionsCopia Scientific Aug 2023 - Present
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Global Commerical Optimization ManagerMolecular Devices Aug 2015 - Jul 2021San Jose, Ca, UsLead and take responsibility for a wide variety of projects and activities directly related to improving the growth and profit performance of the Service business.Develop Training & Provide Training to New Services Sales TeamsProvide ‘start-up’ leadership for new strategic growth and/or profit initiatives. -
Senior Sales Specialist, ServiceMolecular Devices Jan 2012 - Dec 2015San Jose, Ca, UsResponsible for driving the growth and profitability of the North American Service business.Developed and managed a strong funnel of opportunities at new and existing accountsWorked with Service and Sales Leaders to develop and nurture strong customer relationshipsConsistently achieved Service Plan warranty and renewal conversation targets on a monthly and quarterly basisMet and exceeded targets for 15 quarters
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Service Contract SalesPerkinelmer Health Sciences Jul 2004 - Feb 2012Shelton, Ct, UsService SalesLead all outbound sales activities for South East and Mid West Off Warranty Service Contracts businessDrive $1.5M in annual revenue and maintain a warranty-to-service contract conversion rate of 53%Assist with development of service contract sales operating procedures and continuously improved sales processes -
Account Manager / Reagent SalesPerkinelmer Health Sciences Jul 2003 - Jun 2004Shelton, Ct, UsResponsible for $2.2m sales of broad portfolio of life science products in NE, SE, and SWDeliver 8% annual growth within key Academic, Pharmaceutical, and Biotech markets
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Customer Support SpecialistPerkinelmer Health Sciences Jun 2000 - Jun 2003Shelton, Ct, UsDirectly managed and supported international client transactions / Europe, Asia, Australia, South America, Canada, Middle EastPlayed a key role in 3 customer care integration initiatives stemming from corporate acquisitionsMaintained competitive call volume by using communication skills and product knowledgeWorked in a team environment that was committed to the success of the organization and Customer Care quality improvement
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Sales & Marketing Admin AssistantPerkinelmer, Inc. 1997 - 1999Shelton, Ct, UsProvided daily support for North American Sales Leadership TeamMaintained databases and generated reportsAssisted Marketing Managers and Product Managers in the development and implementation of various product marketing campaigns and projectsCreated correspondence, documents and marketing-oriented PowerPoint presentations
Deirdre Russell Skills
Deirdre Russell Education Details
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Passage WestBusiness
Frequently Asked Questions about Deirdre Russell
What company does Deirdre Russell work for?
Deirdre Russell works for Copia Scientific
What is Deirdre Russell's role at the current company?
Deirdre Russell's current role is 20+ Years of Client Experience & Success | Commercial Excellence | Process Improvement | Customer Insight.
What is Deirdre Russell's email address?
Deirdre Russell's email address is de****@****hoo.com
What is Deirdre Russell's direct phone number?
Deirdre Russell's direct phone number is +161774*****
What schools did Deirdre Russell attend?
Deirdre Russell attended Passage West.
What are some of Deirdre Russell's interests?
Deirdre Russell has interest in Reading, Automobiles, Cooking, Electronics.
What skills is Deirdre Russell known for?
Deirdre Russell has skills like Product Marketing, Account Management, Biotechnology, Medical Devices, Sales Process, Sales, Pharmaceutical Industry, Cross Functional Team Leadership, Lifesciences, Commercialization, Project Management, Customer Service.
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