Deirdre Tshien work email
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Deirdre Tshien personal email
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✅ WHO I AM: I’m Deirdre. Over 8 years ago, I embarked on my entrepreneurial journey spanning hospitality, fashion-technology, e-commerce, done-for-you digital marketing services, coaching and now AI-Powered Software.Having started multiple businesses - some which have grown and some which have failed - I have lived through all the ups and downs of business and creating content. And now we have the software that helps you do it all simply.🎯 Capsho is the fastest way to create content that gets your more leads and clients.It will turn one upload - be it a podcast episode, livestream recording, YouTube video or even a presentation - into content marketing assets that convert. ▬▬▬▬✅ Today I’m:✔️ Co-founder & CEO of Capsho✔️ Podcast host of Win the Content Game✔️ Author of Honey Trap Marketing▬▬▬▬▬✅ TRY CAPSHO FOR FREE: ➡️ https://capsho.com
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Ceo And Co-FounderCapshoAustin, Tx, Us
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Ceo & Co-FounderCapsho Jun 2022 - Present
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Co-FounderStax On Burgers Dec 2017 - Oct 2022Tasty AF burgers and sides.
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Co-FounderThe Choc Pot Jun 2013 - Oct 2022Epically fun and tasty desserts.
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Co-FounderFor U Aug 2019 - Jan 2020for u was aiming to revolutionise the way we shop. We tested the world’s most intelligent loyalty-based e-commerce platform and paused it due to insufficient evidence of product/market fit. However, the customer acquisition pain point identified when speaking with fashion brands and boutiques led to the start of MoxBox Media, a digital marketing agency for e-commerce businesses, which we iterated into The Growth Boss.
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Head Of Client Insights & EnablementMacquarie Group Nov 2018 - Aug 2019Sydney, Nsw, AuSpearheading the Voice of Client program, leading BFS through culture change and delivering strategic customer experience projects, improving customer advocacy and engagement.- Established NPS measures for all strategic and operational CX touch points across BFS- Deployed to teams as varied as distribution channels (direct and intermediated sales team, contact centres and digital), product teams, fulfilment teams and head office/back office functions- Establish and launched "closed loop" programs across all teams in BFS, having all detractor clients contacted to provide resolutions and obtain richer learnings- Established and led governance frameworks and forums to action learnings from client feedback- Built a Client Insights Hub to enable BFS to make better customer-data driven decisions, establishing best practice for root cause analysis and dissemination of actionable insights based on customer journeys- Pioneered the use of NPS data, together with other customer and operational data, to understand both the operational drivers of customer experience, as well as demonstrating the financial linkages and aligned customer behaviours with NPS- Driving of thought leadership in the business and providing counsel on the application, understanding and value of NPS as a measure of success and its appropriate application in business cases, scorecards and KPIs. -
Head Of InnovationMacquarie Group Nov 2017 - Nov 2018Sydney, Nsw, AuResponsibilities:- Lead a team to explore, experiment and deliver innovation initiatives aligned to overall strategy- Led the business-wide implementation of A.I. capability- Delivered the first Australian open banking platform- Program Managed the Voice of Customer program across Banking & Financial Services
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Innovation ManagerMacquarie Group Jun 2016 - Oct 2017Sydney, Nsw, Au- Spearhead external innovation efforts, including creating networks with global fintechs, research and academic institutions- Explore, experiment and deliver innovation initiatives aligned to overall strategy
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Senior ManagerMacquarie Group Nov 2015 - Jun 2016Sydney, Nsw, Au- Engage with a number of internal stakeholders to deliver a new robo-advice product using agile frameworks, including experimentation- Development of marketing strategy and implementation of EDM journeys- Competitor review, client segmentation and dashboard reporting.
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Strategy Manager - Wealth ManagementMacquarie Group Jul 2013 - Nov 2015Sydney, Nsw, Au- Deliver Wealth Management Proprietary transformation program – Adviser remuneration & Adviser experience stream lead- Deliver cost reduction review and implementation – Project lead for Wealth Management Proprietary- Delivered streams within the ASIC Enforceable Undertaking implementation, ensuring regulatory compliance by deadline
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Business Strategy Analyst - Strategic InitiativesMacquarie Group Jun 2011 - Jul 2013Sydney, Nsw, Au- Delivery of Future of Financial Advice – Best Interests Duty & Conflicted Remuneration stream lead, ensuring regulatory compliance by deadline - Delivery of re-pricing to drive annuity stream revenues- Build strategic adviser recruitment process (including business case tools and setting adviser KPIs)
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Business Manager - Macquarie Strategic Financial PlanningMacquarie Group Jun 2007 - Jul 2011Sydney, Nsw, Au- Assisted in creating and building new Macquarie Private Office offering- Workflow process improvement and implementation of task project planning for assistants- Set up the Advice admin team for simple, repeatable tasks increasing capacity of advisers and their support staff by 40%
Deirdre Tshien Skills
Deirdre Tshien Education Details
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UnswBachelor Of Laws (Llb)/Bachelor Of Commerce (Bcomm) Hons I -
James Ruse Agricultural High School
Frequently Asked Questions about Deirdre Tshien
What company does Deirdre Tshien work for?
Deirdre Tshien works for Capsho
What is Deirdre Tshien's role at the current company?
Deirdre Tshien's current role is CEO and Co-founder.
What is Deirdre Tshien's email address?
Deirdre Tshien's email address is de****@****rie.com
What is Deirdre Tshien's direct phone number?
Deirdre Tshien's direct phone number is +614144*****
What schools did Deirdre Tshien attend?
Deirdre Tshien attended Unsw, James Ruse Agricultural High School.
What skills is Deirdre Tshien known for?
Deirdre Tshien has skills like Business Strategy, Management, Financial Modeling, Data Analysis, Banking, Business Analysis, Investments, Stakeholder Management, Strategic Partnerships, Marketing Strategy, Finance, Strategy.
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