Deirdre Yee Email & Phone Number

Burlington, Ia, Us

Pleasanton, Ca, Us

We are creating beautiful stories and assets, using effective, personalized and targeted digital tools to increase their customer lifetime value. Our goals are to accelerate the velocity of the pipeline, influence close rates, loyalty and retention, upsell add on, and create and nurture raving fans who keep the world running and partner with ServiceMax.

Pleasanton, Ca, Us

Lead programs that bolster customer experience, center customer digital transformation stories in our messaging, and support and accelerate deals in our installed base. Supported a 75 point improvement in our NPS Score, created campaigns to drive add-on and upsell value, and recruited customer references that help drive new business and increase overall customer lifetime value. Working to scale, improve and add value across our #customerobsessed projects and put the customer in the center of marketing strategies.

Pleasanton, Ca, Us

Manage the customer marketing team and partner with internal stakeholders and customer experts to help promote customer success and expand value and our technology footprint in the installed base. Programs include: NPS, VIP Reference Program, Customer Impact Survey, Marketing into our Installed Base, Customer Story assets (production and strategy), Sales Enablement tools, Online Community, Product Team Programs (ideas exchange, betas, Design Time virtual events) In-Person and Online User Groups. From June 2020 - Sit on the DE&I Committee, helping the ERGs (Employee Resource Groups) and our Head of DE&I on PR, Training and Data projects that help us promote diversity, equity, and inclusion across our Talent initiatives, Cultural programs, and Community building. Some of my favorite projects include customer video interviews, upsell and add on campaigns, our stellar user group meetings, online community gamification, driving NPS success and analysis.

Pleasanton, Ca, Us

I run our customer collaboration programs that empower customers all along their lifecycle. We want to partner with our customers and promote their successes, while leveraging technology and in-person events to help support networking and knowledge sharing. Programs include: Customer Insight Programs: Net Promoter Score and Customer Results and ROI surveys; ServiceMax Online Community for customers, partners, guests, and the ServiceMax team; Global Customer User Groups, across North America and Europe - so far; and our VIP customer program for wonderful, top reference customers.

Pleasanton, Ca, Us

ServiceMax is engaged in an exciting new project and I am so pleased to be launching their new and revamped online community and corresponding networking and collaboration programs and events. ServiceMax customers are poised to participate in a dynamic, engaging, collaborative place where they can optimize their partnership with ServiceMax and share best practices, challenges, achievements, and thought leadership in the field service industry. The landscape of field service is evolving rapidly and our fantastic customers are determined to arm their field in every way possible - and ServiceMax is seizing the opportunity to be a part of the transformation of this industry.

Dublin, California, Us

I get to work with some of the most innovative talent management and learning teams in the world, via our fantastic customer base! I manage a number of projects to facilitate and promote customer success, networking, and accolades. These include the Saba Online Community Management, Speaking Opportunities at industry conferences and regional events, Customer Video interviews, Customer Connect newsletters, Customer Award submissions, Case Studies, and other reference projects to feature and nurture our customer relationships.

Dublin, California, Us

I am working to build a strong and thriving Customer Community for Saba Software, monitoring and participating in online conversations, authoring blog posts, articles, podcasts, tweet, videos and screencasts etc to engage customers, and advocating for the community to internal departments.

Reviewed Shakespeare-related theater productions in the Boston Area.http://www.playshakespeare.com/a-midsummer-nights-dream-reviews/284-theatre-reviews/3857-well-met-by-discos-light-the-donkey-show

Boston, Ma, Us

Planned departmental, promotional and showcase events, assisted in managing the build, planning and execution of our new online radio station, managed three budget lines, managed ~15 student workers per semester and all purchasing and invoicing. Also maintained and populated the website with departmental news and updates, managed a social media presence, wrote grant proposals, edited COMMTRACKS an annual department magazine, edited and designed monthly newsletter, The Communicator and other department publicity, managed department listserv. Lastly I wrote radio, print, and email announcements to students, alums, internship sponsors and prospective students.

Boston, Ma, Us

While pursuing my Master's Degree and working in the Communications Department at Simmons College, I assisted a tenured professor with teaching a class of over 70 students studying the Bible as Literature. Responsibilities included grading all quizzes, office hours for student support, review sessions for midterm and final exams, lecturing to the class.

Designed, produced, and distributed publicity materials, web materials and wayfinding materials for IBS (Intercollegiate Broadcasting System) Fall East Coast Conference 2009 and 70th Annual IBS International Conference in New York 2010. Also designed and distributed html emails to members and presenters. Co-managed venue preparation and assisted with reservation, catering and speaker coordination. Publicized the IBS Awards 2010.

I managed publicity for three of Hit the Switch Theatre’s shows, including coordinating an extensive fundraising campaign for the premier production of A Midsummer Night’s Dream which ran for 7 days at the York Minster Residence Gardens and transferred to Stratford-Upon-Avon and performed as a part of the Royal Shakespeare Company’s Complete Works in July 2006. I also ran publicity for Hit the Switch Theatre’s productions of Meet Me in the Bathroom and The Tempest. For all three shows I designed and distributed leaflets, posters and programs, wrote press releases and photographed publicity shots of the cast. Meet Me In The Bathroom was performed in December 2005 at Stagecoach Theatre York and The Tempest ran for 7 days at York Minster Residence Gardens and transferred to Latitude Festival in July 2007.

Culver City, Ca, Us

As an assistant in Propaganda’s Corporate Public Relations Department my responsibilities included writing press releases, online research, creating presentations for clients, answering and directing calls, sending parcels, photocopying and scanning, and selling in to various publications.

Managed publicity for Stagecoach's two-part production of His Dark Materials. Designed and distributed posters and leaflets, completed website design and management and the design and content for a 22-page full colour program which was sold at the venue. Wrote press releases that featured on various websites and publications including Bridgetothestars.net and The Yorkshire Evening Post.

Education record

Ba [Hons], English And Related Literature

Ma, English