Déjà D. Email & Phone Number

United States

Appleton, Wisconsin, Us

Salelytics has multiple clients. The client I work for is a Fortune 100 company specializing in financial services, B2B, and more.Accomplishments: • The first employee to receive a perfect test score for customer onboarding. • Achieved a rare score of 100% on an onboarding review. • Provides a 5 star white glove experience through a customized onboarding plan using business strategy and customer-first mentality.• Demonstrates features of the B2B product as the primary contact for 300+ clients utilizing creativity, technical aptitude, and empathy.• Monitors user activation on accounts, implementing product trainings and creating learning resources to drive client integration.

Vancouver, Bc, Ca

Lululemon is a leader in athletic apparel, accessories, and lifestyle products. I collaborated with business leaders to develop and implement onboarding and ongoing employee development for teams in Canada and the USA. I conducted training needs analysis for the order support team to create localized training solutions as needed. I developed a strategy to organize our new-hire training by developing facilitators to deliver training programs. To engage employees in broader organizational activities, I facilitated remote events and designed communications. Accomplishments• First employee to successfully incorporate gamification into lululemon’s learning programs • First learning and development employee to be selected as a DEI Facilitator • Promoted for spearheading employee engagement, increasing employee belonging for 75+ employees by organizing events within budget.• Enhanced 20+ training materials for clarity, increasing employee efficiency, using ADDIE methodology, boosting efficiency by 15%.• Developed trainings on product knowledge and technology for 200+ customer specialists, reducing handling times by 30%.• Lead meetings to improve order specialist onboarding, reducing the number of new hires requesting additional training by 10%.

Vancouver, Bc, Ca

I lead and improved onboarding programs within North America, working with instructional designers to update learning materials. I provided management with insights into learning needs and training issues by also serving as a Subject Matter Expert (SME) on customer support topics. I updated content on Bridge LMS to ensure information is current.Being an SME made me a Master Trainer most courses, writing facilitation guides to improve new hire onboarding. As a mentor, I also conducted Train-the-Trainer sessions to support new onboarding specialists and leaders in course delivery.Accomplishments:• Promoted for designing 50+ engaging e-learnings and job aids for a knowledge base, achieving 95% satisfaction rating from new hires.• Successfully onboarded 1000+ employees across multiple countries to meet or exceed KPIs, through a mix of Zoom and LMS trainings.• Efficiently handled sensitive new hire onboarding concerns with empathy, reducing employee turnover in the first 90 days by 20%.• Selected as a DEI facilitator, delivering training to 60+ multi-level employees, increasing accessibility knowledge across the organization.

Vancouver, Bc, Ca

I provided high quality customer support across phone, live chat, and email, addressing customer inquiries and concerns in a timely manner. Through product knowledge and operations timelines, I efficiently resolved customer issues, meeting and exceeding targets. I expertly navigated multiple programs and websites to process orders, manage returns, communicate memberships information to troubleshoot problems. By actively contributing to an inclusive work environment and excelling in internal and external communications, I was promoted in just 9 months, which eventually led to a second promotion.Accomplishments:• The first employee to advocate for and successfully create a breastfeeding accommodation for parents at lululemon, though I’m not a parent• Awarded “Specialists of the Week” for problem-solving, customer account management, excellent teamwork, and exceeding KPIs.• Resolved 3000+ customer issues in a timely manner, contributing to a 20% increase in memberships, driving significant sales growth. • Active member for 3 Employee Resource Groups (ERGs), leading initiatives that enhanced workplace trainings and DEI advocacy.

Academia Language School is the most historic language school in Hawai’i. I provided support to learners through facilitating educational materials for an English as a Second Language (ESL) class. I designed and wrote accessible learning materials, handouts, learning sessions, and PowerPoints, supporting nearly 100 learners a year. By communicating effectively with leadership, I planned supplemental materials tailed to the needs of the learners through use of adult learning theories and DEI principles.Accomplishments:• Developed tailored learning materials for 300+ students by leveraging adult learning theory, increasing English fluency by 30%.• Created 100+ learning presentations for adult and early childhood education which lead to a 25% improvement in learner engagement.

Mckinley School for adult education by clipping learners with the skills they need to join the workforce. I successfully designed learning materials, handouts, and presentations to assist lead facilitators. By getting to know the goals of each learner, I was able to create learning paths with clear objectives to meet varying learner needs. Collaborating with SMEs and an instructional designer helped me to define project scope, where I stayed within budget for each project that I led. I also received excellent feedback on various events that I put together for diverse audiences thought the years. Accomplishments • Organized and managed 10 large-scale events within budget, resulting in a 90% adult, student, and parent participant satisfaction rate.• Conducted gap analyses, using data from assessments and LMS to adapt learning content, improving learner outcomes by 20%.

I created a summer learning curriculum for 50+ students, providing them with skills that can be used throughout the learning program. I was then promoted into a full time, paid role at the age of 16. During this time, I supported lead facilitators in over 3 learning groups, providing them with a new perspective on early childhood education practices. These skills improved confidence, retention, and self-confidence for tens of learners.Accomplishments:• Promoted to support facilitation on a variety of topics, improving learner participation by 65%.• Authored lessons using Montessori and early childhood education principles, increasing learner retention by 15%.