Deja M Hicks Email & Phone Number

Chicago, Il, Us

Greater Chicago Area

Key Achievements:• Spearheaded customer satisfaction and success by orchestrating pre, mid, and post-sales operations, ensuring a comprehensive customer experience.• Cultivated impactful relationships with clients and key internal stakeholders, executing the company’s business strategy and objectives.• Engaged customers, offering guidance in purchasing decisions and leveraging promotions for effective cross-selling and upselling.• Collaborated seamlessly with receiving, customer service, and merchandising teams, meeting customer requirements and delivering high-quality solutions.• Reviewed customer feedback through survey data, identifying trends influencing satisfaction scores and driving action plan development.• Conducted comprehensive business reviews to understand key performance indicators, operational shortcomings, and opportunities for improvement.

Chicago, Illinois

Directed $70MM -$80MM store in daily operations, including marketing, financial, P&L, talent recruitment, training and career mentoring.Key Achievements:• Owned the customer experience and lifecycle, coaching team members to drive member and credit card signups, significantly increasing sales and revenue.• Collaborated with the general manager and customer service team to identify growth opportunities, championing product and service offerings.• Analyzed business intelligence reports, determining financial health and developing strategic customer success plans to bridge sales gaps.• Partnered with support teams to track issue resolutions, ensuring the completion and closure of frontline tasks affecting the client experience.• Administered effective training and coaching, leveraging in-depth knowledge of performance metrics and business demand.

Chicago, Illinois, United States

• Provided high-quality frontline customer service by leveraging active listening skills to receive and interpret customer complaints and identify relevant solutions. • Managed customer service outcomes by partnering with team members and supporting teams to navigate complex, ambiguous situations while complying with organizational policies. • Skillfully utilized point-of-sale systems to process transactions and chargebacks and resolve billing issues such as double charges and item discrepancies. • Reviewed customer feedback to spot trends potentially indicating productivity, challenges, and opportunities for improvement.

Greater Chicago Area

• Protected the interests of customers and the organization by managing inventory levels and removing expired products from the shelves. • Conducted thorough training to enforce food safety standards and encourage professional development among staff members. • Developed and coordinated schedules that optimized workflows while providing coverage during high-volume periods. • Utilized interpersonal skills to understand individual customer needs and provide quality service, enhancing customer satisfaction.

Chicago, Illinois, United States

De Kalb, Illinois

Key Acheivements:• Advocated for the little by bringing concerns and ideas to the parent’s attention or the director of the Big Brothers and Big Sister program to ensure the little’s needs were being taken care of.• Anticipated differences of opinions when dealing with different personalities by using conflict management to create a favorable environment.• Understood and respected boundaries by asking questions and adhering to certain requests which promoted positive interactions between the big and the little.

Master Of Business Administration - Mba, Currently Pursuing

Bachelor Of Science (B.S.), Psychology

Associate Of Science (A.S.), General Studies