Deja Jones Email and Phone Number
Innovative and results-driven Financial Customer Associate at Fidelity Investments with a proven track record in managing 401k plans, processing financial transactions, and providing exceptional customer service. Expertise in utilizing internal resources and analytical research to resolve complex issues. Previously excelled as a Mail Carrier at the United States Postal Service, optimizing delivery routes and maintaining accurate records. Demonstrated leadership as a Sales Lead at Crazy 8, achieving a 30% increase in team productivity. Skilled Customer Service Associate at Assurant Solutions with a strong focus on solutions-oriented support. Holds an Associate's in Science from Navarro College and an Auditing Specialist Certification from LSU Continuing Education. Proficient in Microsoft Office, analytical research, and possesses excellent communication and organizational skills. Interested in remote support, project planning, and continuous learning.
Fidelity Investments
View- Website:
- fidelity.com
- Employees:
- 52767
-
Financial Customer AssociateFidelity Investments Oct 2022 - PresentWestlake, TexasManage the new account onboarding process by enrolling participants in payroll deductions and investment options.Maintain knowledge of client procedures to ensure effective policy implementation and disclosure for participants.Process customer financial transactions and assess participants' financial needs to offer tailored solutions through exceptional customer service.Effectively using internal resources (e.g. computer systems, online resources, and business partner relationships) to arrive at the right solution for the client.Taking initiative for acquiring the expertise and knowledge to effectively resolve customer issues.
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Rural CarrierUnited States Postal Service Sep 2018 - Mar 2021Delivered mail and packages accurately and on time to residential and business addresses within assigned routes, ensuring timely and reliable mail service.Demonstrated strong knowledge of USPS mail handling procedures, regulations, and safety protocols to maintain compliance.Efficiently organized and sorted incoming mail and packages for efficient distribution and delivery.Utilized advanced route optimization techniques to maximize delivery efficiency and reduce travel time.Adapted to various weather conditions and challenging delivery environments to maintain delivery schedules.Maintained accurate and organized records of mail deliveries, route changes, and customer interactions.Collaborated with USPS team members and supervisors to coordinate efficient mail processing and delivery operations.Participated in ongoing USPS training and development programs to stay updated on mail carrier best practices. -
Sales Team LeadGymboree Mar 2017 - Jan 2019Conducted regular sales team meetings and training sessions to keep the team updated on product knowledge and sales techniques.Analyzed sales data and market trends to identify opportunities and make data-driven recommendations for improvement.Fostered a positive and collaborative team culture, promoting motivation and engagement among team members.Resolved customer escalations and complex issues, ensuring customer satisfaction and retention. -
Customer Service RepresentativeAssurant Solutions Sep 2016 - Jan 2018Addison , Tx• Receive and answer customer questions and resolve concerns relating to claims, warranties, and product servicing.• Follow standard screens and scripts as appropriate.• Maintain and update customer account records as needed.• Forward suspected fraudulent and questionable claims to appropriate personnel.
Deja Jones Education Details
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Desoto High SchoolHigh School Dipolma
Frequently Asked Questions about Deja Jones
What company does Deja Jones work for?
Deja Jones works for Fidelity Investments
What is Deja Jones's role at the current company?
Deja Jones's current role is Financial Customer Associate @ Fidelity Investments | Tailored Financial Solutions.
What schools did Deja Jones attend?
Deja Jones attended Desoto High School.
Who are Deja Jones's colleagues?
Deja Jones's colleagues are Stephanie Dunaway, Faride H Yamin, Varda Carbley, Justin Gaetano, Kaushik Maddipatti, Onur Corbaci, Blake Martin.
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