Deja Jones Email & Phone Number

Westlake, Texas

Manage the new account onboarding process by enrolling participants in payroll deductions and investment options.Maintain knowledge of client procedures to ensure effective policy implementation and disclosure for participants.Process customer financial transactions and assess participants' financial needs to offer tailored solutions through exceptional customer service.Effectively using internal resources (e.g. computer systems, online resources, and business partner relationships) to arrive at the right solution for the client.Taking initiative for acquiring the expertise and knowledge to effectively resolve customer issues.

Delivered mail and packages accurately and on time to residential and business addresses within assigned routes, ensuring timely and reliable mail service.Demonstrated strong knowledge of USPS mail handling procedures, regulations, and safety protocols to maintain compliance.Efficiently organized and sorted incoming mail and packages for efficient distribution and delivery.Utilized advanced route optimization techniques to maximize delivery efficiency and reduce travel time.Adapted to various weather conditions and challenging delivery environments to maintain delivery schedules.Maintained accurate and organized records of mail deliveries, route changes, and customer interactions.Collaborated with USPS team members and supervisors to coordinate efficient mail processing and delivery operations.Participated in ongoing USPS training and development programs to stay updated on mail carrier best practices.

Conducted regular sales team meetings and training sessions to keep the team updated on product knowledge and sales techniques.Analyzed sales data and market trends to identify opportunities and make data-driven recommendations for improvement.Fostered a positive and collaborative team culture, promoting motivation and engagement among team members.Resolved customer escalations and complex issues, ensuring customer satisfaction and retention.

Addison , Tx

• Receive and answer customer questions and resolve concerns relating to claims, warranties, and product servicing.• Follow standard screens and scripts as appropriate.• Maintain and update customer account records as needed.• Forward suspected fraudulent and questionable claims to appropriate personnel.