Dejah Covick Email & Phone Number

I analyze data of 17,000 volunteers to make recommendations and set strategy for the retention and support of volunteers across 26 Texas counties. I develop learning content, plan and implement events, and support various technologies including SAP Litmos, Salesforce, Blackbaud, and more to ensure volunteers are informed and connected, and manage the adult recognition program, recognizing the many hours and efforts of the adults and community to without whom our Girl Scouts wouldn’t have an organization.

Houston, Texas

Houston, Texas

Within the Customer Service department, I manage a team of five full-time registrars, working to refine operating procedures to place girls and adults in activities, track the program and training outcomes numbers and revenue each year while maintaining high-level customer service for the organization which serves 60,000 members annually. I am an established trainer for SalesForce customer care and activity modules, as well as an ongoing project lead for future development of SalesForce for Girl Scouts.

Bartlesville, Oklahoma

Connect girls and adults to the premier national girl-led organization which builds girls of courage, confidence and character who make the world a better place. As the Marketing and Membership Executive serving the northeast region of Oklahoma, spanning nine counties, the area has a girl membership of over 1000 girls and 400 adults. Utilizing skills of marketing, event planning and management, volunteer development, building community partnerships and developing strategies to target underserved markets, my position emphasized recruitment and retention to maintain a strong presence in all communities served.

Bartlesville, Oklahoma

Serving as the right hand to the top campus administrator, I supported the efforts of the Provost/Chief Operating Officer as well as all other campus staff. In this position I was responsible for reconciling budgets of over $6 million annually, including physical plant, payroll, campus administration and purchasing. Campus course schedules, events and activities were supervised by my office, as well as campus social media and marketing. In this role I was also responsible for maintaining up-to-date lease agreements and tenant communication for the university in a highly sought nine-story downtown building.

Norman, Oklahoma

For one of the largest university-based museums in the world, I was the sole person responsible for growing and maintaining an active venue rental program to support program efforts for the public museum. By first implementing an annual marketing plan in cooperation with the museum’s public relations department, I identified and sought key demographics for our rental sales, resulting in a first ever self-supporting budget and 40% increase in number of private events booked at the venue. In my five years, I coordinated no less than seventy-five weddings, as well as over five hundred university and private events during my term, ranging from parties, lectures, film festivals, conferences and other such events for local, state, national and international groups. My position was responsible for hiring, training and supervising event staff, as well as up to one hundred event-specific staff from setup to strike. I served as the project-lead for an $80k sound and video installation, developed tracking systems for leasing, planning and reporting on events, and represented the museum at state and national conferences, as well as trade shows and outside events.

Education record

Associate Of Arts (A.A.), Social Sciences

Organizational Leadership