Executed effective deviation management to improve and to sustain Quality KPIs at least 85% and Quality KRIs under the 4.5 threshold. Ensured the center maintained regulatory compliance and standards with CLIA, OSHA, FDA, and GHA with no major or critical audit observations. Collaborated with the Regional Management Team to implement business strategies for improving Quality KPIs and KRIs to meet organizational goals of at least 80% and 4.5, respectively. Curated and implemented training initiatives to improve operational flow, reducing center turnover by 43%. Mentored and coached over 65 employees in executing decisions related to process compliance, product quality, and patient/donor safety.

Led clinical laboratory team of over 25 people in conducting Quality Assurance investigations through rigorous analysis, including deviation management. Supervised, developed, and facilitated newly hired employees with personalized training agendas, reducing turnover rates by 32%. Collaborated with Management to improve turnaround times (TATs) by 62% through efficient staffing and training. Ensured efficient operational flow through Quality Control and Quality Assurance activities, including proficiency testing and developed practices to reduce laboratory errors by 70%.

Achieved and maintained a strong Health Information Exchange (HIE) with various healthcare providers and organizations. Curated and showcased insightful workshops about communicable diseases (i.e., sexually transmitted infections) to various patients from different socioeconomic statuses to reduce the county’s transmission rate by 42%. Composed reports focused on population health and preventive methods against increase of communicable disease cases in Southern Florida. Executed effective intradepartmental and interdepartmental skills to ensure efficiency of HIE processes.

Hosted New Hire Orientation sessions and training workshops at different locations in North Carolina to ensure consistency and efficiency in training. Collaborated with Management team to improve operational KPIs by 53% and reduce employee turnover by 50%. Participated in field marketing strategies to gain and sustain a larger customer base in a specific regional area by selling new concepts and products to customers.

Developed the writing skills of over 4,000 undergraduate and graduate students through scholarly critique. Curated and hosted academic workshops about writing improvement initiatives to increase undergraduate writing retention exam scores by 45%. Provided editorial assistance on The Monarch Review team to facilitate insightful literature (prose, poetry, academic writing, etc) to the entire university. Executed Project Management skills to ensure success of over 40 major projects. Developed, coached, and supervised over 20 customer service representatives on fostering a culture of innovation and support at the Writing Center. Trained and coached 15 new writing consultants at the Writing Center.