Dejan Andic Email & Phone Number

Build customer rapport and successfully identified VIP customersProvided training to trainees, encouraged performance improvement in others, supported andfeedback management teamMonitored counting team and cash/chips reportingObserved the tables in gaming operations to ensure rules are followed and payouts correctly paidResolved any disputes in calm and professional mannersOperated CCTV to support and resolve any disputesAssisted customers in understanding the rules and ensures adherence to established policies andproceduresCovered Reception and other roles when assignedInspected cards and equipment to be used in games to ensure that they are in good conditionMaintained very high standards of quality control and safetyChecked customer identification to ensure that they met minimum age requirements for entry

Supervised the tables in gaming operationsEnsured that gaming regulations are followedProvided training and support to new dealersPromoted events and special offers and casino membershipsResolved Customers complaints within a professional mannerMaking fast mental calculationsInspected the following games: American Roulette, Black Jack, Punto Banco, Pai Gow, Poker (Traditional),Three Card Poker