Dejan B. Email and Phone Number

• Developed and executed administrative procedures and operational activities. • Managed and maintained physical and cloud-based filing systems, ensuring data integrity. • Coordinated events, conducted workshops, and scheduled meetings for executives. • Served as the primary liaison for both internal and external communications. • Improved team collaboration and project management by introducing Trello software.• Implemented Google Sheets and Forms to automate data input, monitoring, and analysis. • Provided support in marketing, managing social media platforms, and maintaining the website.• Facilitated the onboarding and training process for new hires.• Took a leading role in implementing and enforcing health and safety regulations and protocols.• Managed relationships with service providers and coordinated regular equipment maintenance.• Directed procurement of office supplies, tools, and equipment from local and foreign suppliers.• Prepared international shipping documents for incoming cargoes and coordinated over 200 deliveries. • Handled various accounting duties, such as generating sales quotes, invoices, and inventory reports.• Assisted in managing operating budgets and expenses. • Provided comprehensive support to ad-hoc tasks and requests as needed.

• Procured and supervised the receipt of new stock.• Monitored storage space and tracked stock levels utilizing an RF scanning system.• Assisted in setting goals and strategies for warehouse operations and developed KPIs.• Handled invoice processing, payments, and other financial transactions using MYOB.• Offered product and service information to clients via email and telephone.• Managed eBay and Amazon marketplace services.

• Managed IT projects from inception to completion.• Conducted industry research and analysis to inform strategic decision-making.• Created comprehensive business documentation to support operational processes.• Designed and implemented effective solutions to meet business needs.• Conducted client meetings and handled administrative tasks related to client communication and support.

• Received, inspected, and organized merchandise supplies for display.• Demonstrated a high level of product knowledge by providing customers with reliable and consistent product information. • Monitored customer feedback channels to identify areas for improving service quality.