Dejan Stajic Email & Phone Number

Belgrade, Serbia

Belgrade, Serbia

Supervising a team of 50+ people on a daily basis• Team evaluation, hiring, training, coaching and disciplining employees• Imparting new updates and procedures• Creating and presenting reports/dashboards needed for team metrics• Achieving predetermined KPI’s• Forecasting future resource requirements• Responsible for improving customer experience and results• Research and resolve complaints to ensure customer retention andsatisfaction• Managing major accounts… Show more Supervising a team of 50+ people on a daily basis• Team evaluation, hiring, training, coaching and disciplining employees• Imparting new updates and procedures• Creating and presenting reports/dashboards needed for team metrics• Achieving predetermined KPI’s• Forecasting future resource requirements• Responsible for improving customer experience and results• Research and resolve complaints to ensure customer retention andsatisfaction• Managing major accounts escalations Show less

Belgrade, Serbia

• Managing the flow of day-to-day operations• Creating team schedule and approving working hours• Conducting review of all call center agents and providing additional trainingfor under performers• Working with the team to provide the best customer experience and results• Keeping up to date with business development and new products• Contributor to major accounts escalation processes and resolutions• Knowledge base administrator

Belgrade, Serbia

• Assisting customers by answering on telephone calls• Working on complex and/or high priority issues that were not resolved andescalated

Mladenovac, Serbia

• Monitoring the production and inspecting the final product