• Collaborate with cross-functional teams including Dell software developers, product managers, field engineers, education services, sales executives and global partners as the global lead architect and trusted advisor for Storage Resource Manager (SRM), an automated and analytics driven solution for operational monitoring and reporting of data-center infrastructure• Manage customer engagements and lead software beta programs for major clients such as Visa, Charter, Sandia National Labs, NatWest, Generali, Hydro Quebec, Boeing, Northrop Grumman, Ubisoft, Postbank, and Equinix• Provide education and support to Dell global partners including Wipro, Tata Consulting Services, Bechtle and Capgemini• Develop and maintain hands-on-lab platform for Dell Demo Center portal to enhance product adoption and showcase storage resource optimization

• Led integration of Storage Resource Manager (SRM, ex-Watch4net), cross-domain performance and service level management solution at Dell EMC Infrastructure Solutions Group• Developed custom integrations for diverse data sources, generated advanced reports and dashboards, and engineered tailored solutions to address challenges• Authored whitepapers, produced demo videos accessible on infohub.delltechnologies.com, and authored knowledgebase articles for Dell support documenting unique integrations and solutions: - Whitepaper “Dell SRM: Automating Incident Management in ServiceNow” streamlines customers’ IT service management processes, whitepaper “Dell SRM: Disaster Recovery and Federated Architecture” describes solution which helps customers to avoid loss of data and run continuous IT operations, and whitepaper “Dell SRM Data Forwarder” documents architecture which allows customers to be PCI compliant and protect cardholder data - Video “Dell SRM: Automating CMDB Population in ServiceNow” demonstrates how to manage the life cycle of SRM discovered storage infrastructure CIs and their relationships in ServiceNow, to improve service management processes: incident, problem and change management, and video “SRM: Chargeback Reporting” demonstrates how to track and charge customers for application storage consumption o Knowledgebase article “SRM syslog push to Splunk” (KB 000157858) describes solution to integrate SRM logs into Splunk and other log management platforms• Managed successful projects with intricate architecture for major enterprises including SAP, BMW, Deutsche Bank, Audi, NCR, Barclays, Citi, Credit Suisse, Library of Congress, Canada Post Corporation, ATOS, Daimler and others

• Increased product adoption in EMEA for data-center infrastructure customers at EMC• Crafted tailored RFP responses for key telco customers leading to successful sales and market expansion in the Middle East: DU Dubai, Batelco Bahrain, Saudi Telecom• Performed as an educational services instructor for Watch4net by EMC across EMEA region• Functioned as Senior Solutions Architect and trusted advisor for Watch4net product within EMC sales and presales teams

• Provided technical consultancy and presales support for Watch4net APG network performance & SLA management solution• Increased product adoption in EMEA by targeting telco and service provider customers• Managed customers' POC, product demo, presentations, and RFP responses• Performed as an educational services instructor for APG by Watch4net across EMEA region

• Managed product portfolio including CA Service Assurance, CA Oblicore, EMC Ionix, and BMC Remedy ITSM suite• Led presales activities for Service Assurance solutions in Telco & Enterprise markets in Southeast Europe & Middle East region• Reference projects: OTE, Vodafone, Cosmote, Wind, HOL (Greece); Turkcell (Turkey), ITC (Saudi Arabia), Zain (Bahrain), Warid Telecom (Uganda & Congo)• Performed as an educational services instructor for eHealth by CA across Southeast Europe & Middle East region

• Designed, implemented, and supported critical Data Communication Network for Greek National Telco (OTE) during Athens Olympic Games 2004. Master of protocols such as OSPF, IS-IS, X.25, EIGRP, RIP, BGP• Deployed and managed Network Management applications such as CA eHealth, EMC Smarts, IBM Tivoli Netcool for leading Telco operators• Managed IT Security applications including ISS Real Secure Intrusion Detection System and Checkpoint Firewall for OTE

• Managed corporate IP/MPLS/ATM backbone network and customer networks for optimal availability and performance• Overseen Data Communication Network for remote management of GSM network elements

• Learning networking technologies, maintenance of the corporate IP backbone, troubleshooting, monitoring

• Led sales of the industrial batteries across several industries: PPC, Telecoms, Oil Refineries, Food, Pharmaceutical, Chemical, Car, Paper, Military