AWARDS/ACHIEVEMENTS• Recognizing You Award (August 2011 and September 2011)• Winner’s Circle 2011 (Exceeding Sales Quota for entire year of 2011).• Achieved Senior role within 3 months of employment with Verizon• 116% YTD of Gross Adds and 146% YTD of Sales Revenue for 2011Sell, promote and recommend Verizon Wireless services and products to prospective and current customers.Consistently exceeding monthly quotas and competitions resulting in awards and recognition.Analyze customer’s accounts for possible device and service upgrades based on customer qualification.Easily adapt to constant change in wireless industry, systems and initiatives.Excelling in fast paced systems retail environment and the ability to work under pressure while meeting important deadlines on time.Monitor store inventory level and initiated store-to-store transfer of inventory between shipments. Responsible for daily and monthly physical inventory counts and resolving inventory discrepancies.Ensure retail area storefront, merchandise and literature is in conformance with the merchandising plan.Responsible for opening and preparing store for business. Counting all cash on hand at close of business to reflect end-of-day reports. Handling cash deposits, assuring money is deposited correctly nightly and dropped of properly in the morning.Responsible for delegating opening and closing duties to other sales consultants on days assigned as Manager on Duty.Analyze/examine performance trackers daily for each sales consultants sales numbers and achievement to quota.Perform cold calls to prospective businesses/consumers that qualify for Verizon Wireless services and products.

Analyzed weekly, monthly and quarterly revenue tracker for opportunities to maximize sales.Utilized Excel spreadsheets to examine performance trackers for all sales personnel using v lookups.Analyzed overall services revenue for entire store and compared to historical data.Performed compliance audits for Home Theater, Computer and Services departments bi-weekly. Making sure departments are compliant with up to date signage and data privacy protocol of customer's information.Trained new hires on company policy and product knowledge.

• Analyzed weekly, monthly and quarterly revenue tracker for opportunities to maximize sales.• Analyzed overall services revenue for entire store and compared to historical data.• Perform Malware/Spyware/ removals on all desktops, laptops, and servers through multiple operating systems.• Resolve hardware/software issues On-Site and In-Home.• Create and maintain secure LAN/Wireless Networks.• Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. • Handled 30+ technical/mission-critical calls daily and consistently met high service standards.