Robi D. Email & Phone Number

Virginia, United States

Alexandria, Virginia

• Deploy and configure macOS, iOS, and tvOS devices using Jamf Pro.• Create and manage device enrollment workflows, including Automated Device Enrollment (formerly DEP).• Create and deploy configuration profiles to enforce security settings, network configurations, and system preferences.• Develop and manage Jamf policies for software installation, updates, and system maintenance.• Configure app distribution through the App Store or custom packages.• Monitor and troubleshoot… Show more • Deploy and configure macOS, iOS, and tvOS devices using Jamf Pro.• Create and manage device enrollment workflows, including Automated Device Enrollment (formerly DEP).• Create and deploy configuration profiles to enforce security settings, network configurations, and system preferences.• Develop and manage Jamf policies for software installation, updates, and system maintenance.• Configure app distribution through the App Store or custom packages.• Monitor and troubleshoot device compliance and configuration issues• Assisted users with technical issues and provided IT support via phone, email, or in person• Troubleshot hardware and software problems, resolved technical issues promptly, and escalated complex problems to the appropriate teams• Documented and maintained accurate records of user inquiries, issues, and resolutions using a ticketing system• Collaborated with team members to identify recurring issues and suggest process improvements to enhance efficiency• Conducted training sessions for users on basic troubleshooting techniques and best practices for utilizing IT systems• Supported and maintained Microsoft Office Suite applications, ensuring smooth operation and user accessibility• Collaborated with a team of IT professionals to manage and support a large-scale macOS environment• Implemented and maintained macOS deployment strategies, ensuring efficient software distribution and system updates• Conducted troubleshooting and provided technical support for Mac users, resolving hardware and software issues promptly• Developed and implemented security measures to safeguard sensitive data and prevent unauthorized access• Managed Mac server infrastructure, including configuration, maintenance, and troubleshooting of services such as file sharing, printing, and remote access. Show less

Arlington, Virginia, United States

• Perform root cause analysis to identify and resolve complex system problems, ensuring continuous improvement of processes• Access complex technical information and present it effectively to various stakeholders and customers• Triage tickets through the Business to Business (B2B) customer-facing portal, ensuring timely resolution and customer satisfaction• Submit tickets, educate customers, and track progress to resolution, serving as a liaison for escalated issues• Collaborate… Show more • Perform root cause analysis to identify and resolve complex system problems, ensuring continuous improvement of processes• Access complex technical information and present it effectively to various stakeholders and customers• Triage tickets through the Business to Business (B2B) customer-facing portal, ensuring timely resolution and customer satisfaction• Submit tickets, educate customers, and track progress to resolution, serving as a liaison for escalated issues• Collaborate with cross-functional teams to involve the right stakeholders in addressing and resolving escalated matters promptly• Analyze data and provide recommendations to enhance the customer experience and design strategy for the My Business platform• Utilize CRM tools to manage customer interactions and maintain accurate records of ticket status and resolutions• Effectively communicate with stakeholders and customers, presenting ideas and technical information in a clear and concise manner• Familiarity with systems such as One Jira, Service Now, Workflow Manager, and Google Suite to streamline workflow and enhance productivity• Provide exceptional customer service, addressing inquiries and resolving issues to ensure customer satisfaction. Show less

Arlington Va

• Provided comprehensive support and maintenance for macOS-based systems, including troubleshooting, software installation, and hardware repairs• Implemented and managed macOS imaging and deployment processes, optimizing system setup and reducing deployment time• Conducted regular system audits to identify vulnerabilities, perform software updates, and ensure compliance with security policies• Collaborated with cross-functional teams to develop and enforce IT policies, ensuring data… Show more • Provided comprehensive support and maintenance for macOS-based systems, including troubleshooting, software installation, and hardware repairs• Implemented and managed macOS imaging and deployment processes, optimizing system setup and reducing deployment time• Conducted regular system audits to identify vulnerabilities, perform software updates, and ensure compliance with security policies• Collaborated with cross-functional teams to develop and enforce IT policies, ensuring data integrity and system stability• Led training sessions for employees on macOS usage and best practices. Show less

Gaithersburg, Md

Restore Mac operating systems on install software’s.Troubleshoot software problems, and setting up a new computer and network connection.Assist with software course on site and at Mac Business solution.

Bethesda, Maryland, United States

· Expert level Active Directory designing and architecting domain consolidation projects.· Provide Active directory service for Mac & window users.· Administrate database for service, sales, and equipment, run cost and profit analysis.· Provide service and repair for in warranty and out-of-warranty Apple hardware. · Create the look, layout, and features of MacUpgrades website, associate applications; accordingly update webpage layout, fix code problems, write, and edit content… Show more · Expert level Active Directory designing and architecting domain consolidation projects.· Provide Active directory service for Mac & window users.· Administrate database for service, sales, and equipment, run cost and profit analysis.· Provide service and repair for in warranty and out-of-warranty Apple hardware. · Create the look, layout, and features of MacUpgrades website, associate applications; accordingly update webpage layout, fix code problems, write, and edit content. · Design business card, brochures, flyer, and review and edit service and purchase order agreements. · Actively involves in community outreach activities. · Provide onsite Mac support for National Institution of Health (NIH).· Deliver comprehensive, product information and training. · Use GSX to directly initiate Mail-In Repairs performed by an AppleCare Repair Center.· Order part from Apple Global Service Exchange (GSX) for stock on hand and to place repair order fulfillment. Show less

Computer Science, Information Technology

Activities and Societies: Member of the UMD Web and Graphic designing Club. Technical knowledge, cultural relevance, art history.

Certified Casper Technician (Cct)

Jamf Nation, the largest Apple IT management community in the world. With 62,000 plus members, Jamf Nation brings you and your fellow.

Html, Html5, Javascript, Css, Php, Information Technology

Activities and Societies: W3school Forums HTML, Javascript, CSS, HTML Graphics, JQuery, PHP

Adobe Photoshop Certification, Apple Final Cut, Adobe Product Professional, Software Suppoet

Activities and Societies: Mac Groups Apple Certified Mac Technician