Jorge D. Email & Phone Number

Kt22, Gb

Developed a culture where a private members club and a hotel could thrive in the first UK hybrid model. Successfully achieved #1 position in STR for Occupancy, ADR, and RevPAR in 2021 and 2022.Conceived the first Hot Air Balloon dining experience in the UK.Created the first hotel Ice Rink experience in the UK.Launched the first classic sports car self-drive experience in England by signing up Morgan Cars.Signed up two Electric Mini-Mokes for an exclusive self-drive summer experience before its official global launch.Achieved a Brand Rank of 3rd place globally in Forbes for customer service averaging over 90% for both hotels.Opened the London outpost, Townhouse during Covid employing 56 people and turning a profit in year one.Achieved consistently 5-star Food Rating through a strong robust Food Safety Management System.Developed a strong culture of Health & Safety achieving high scores in all compliance audits.Built a strong F&B identity in Japanese Grill and Anglo-Italian cuisines in each of the houses.Grew F&B revenues by double digits year-on-year by introducing new initiatives and social marketing.Reduced the impact of the rise in F&B prices by re-negotiating deals and enlisting an external agent.Nurtured a young talented team that has been critical to the success of the brand and remains with the company.Develop an ESG policy for the brand and formed a green team committed to reducing carbon footprint.Created a culture of storytelling that will remain forever at Beaverbrook.Accolades and Awards:Awarded, Best UK Family Hotel 2020.Awarded, Best Wedding Venue 2021.Listed in Conde Nast Travel Reader’s Choice Awards 2021- #28 in the Top 30 Worldwide.Listed #1in the 15 Best Sushi Restaurants in London 2022.Listed in the 10 Best Hotels in London by Conde Nast Editor’s Choice.Listed #3 in the 15 World’s New Best Hotels 2021.Achieved a 10/10 review in the Sunday Times.

Kt22, Gb

Providing strategic and operational support in launching a new restaurant brand in London with two sites.International consultancy on a project in Portugal for a 50-bedroom city hotel, developing a roadmap and strategy.Board member of NBC Capital a start-up incubator helping new businesses.Board member of Property Master new start-up in the property sector for landlords/ business owners.

London, London, Gb

Implemented, reviewed, and supervised Hyatt’s Brand Standards for EAME achieving 85% across all hotels.Selected as EAME Team Leader for Hyatt’s Productivity Programme improving the top and bottom line for 3 hotels.Converted a fine dining restaurant to an events space moving GOP from negative to £350k positive in year one.Introduced a takeaway and delivery concept to the Japanese restaurant growing revenues by 50% over two years.Created one of Hyatt’s most successful packages in EAME, Bedflix generating hundreds of room nights a year.Collaborated with local artists to create ‘Room with a View’ moving the worst rooms to the most desirable.Collaborated with Velvet Clicquot to create a lobby experience ‘Dive in a Glass of Bubbles’ attracting top media.Redesigned the first hotel arrival experience without a desk, which was scaled globally to all Andaz hotels. Volunteer support in Catering and Training at Providence Row (2013 – 2017).

Chicago, Il, Us

Lead and scaled a training program with the design school at Stanford University creating Hyatt’s thinking.Created the first hotel shop at Hyatt EAME in partnership with Monocle delivering a unique guest experience.Partnered with the Saatchi Gallery transforming public areas into an art gallery for the first time at Hyatt.The first hotel partner of Freeze Art Fair in London in its first year introducing a new guest profile and channel.

Chicago, Us

Lead a multi-million-pound refurbishment delivered on time and on budget.Created a VIP protocol for the diplomatic market and high-profile guests offering exclusivity and security.Created a business plan to expand Hyatt’s Club Floor accounting for 30% of the total hotel inventory.Selected one of 50 people globally to participate in Hyatt’s Global Green Team Committee.Conceptualised and refurbished the hotel bar positioning it as a destination bar, doubling the financial performance.Volunteer support at West London Mission (2010 – 2013).Springboard Ambassador supporting the industry and giving back (2007 – 2010).

Chicago, Us

Chicago, Us

Chicago, Us

Alpharetta, Ga, Us

London, Gb

Cfi - Customer Focused Innovation

Atdp, Business Development Programme

Bachelor'S Degree, International Tourism And Hotel Management