Team Lead, Nsoc Engineer
CurrentResponsible for the analysis, administration and support of GDIT managed communications networks (voice, unified communications, and emergency services) at the GDIT Network and Security Operations Center. Perform daily network management, control and administration of the supported sites and networks. Categorizes, isolates, and resolves network, server, and workstation problems.Performs fault isolation and correction, coordinating with engineering personnel and OEM… Show more Responsible for the analysis, administration and support of GDIT managed communications networks (voice, unified communications, and emergency services) at the GDIT Network and Security Operations Center. Perform daily network management, control and administration of the supported sites and networks. Categorizes, isolates, and resolves network, server, and workstation problems.Performs fault isolation and correction, coordinating with engineering personnel and OEM partners. Monitor and analyze network, equipment, and application performance using SolarWinds-based network management system. Fields calls to help desk and uses work instructions and procedures to triage and escalate network, hardware, and application issues. Facilitate and document the integration of monitored systems into established support systems. Coordinate and facilitate vendor support of Next Generation 911 systems and subcomponent applications and equipment. Show less