Kim Phuong De Jeu Email & Phone Number

London, Ontario, Canada

Project and program planning, strategy, and execution. Special interest in non-profit sector.

London, Ontario, Canada

London, Ontario, Canada

Waterloo, Ontario, Canada

A pivotal transformation leader responsible for building a best-in-class program governance model, and providing project management leadership to ensure successful delivery of program benefits and target objectives for a large-scale, multi-year, multi-workstream transformation program for Retirement Operations.

Waterloo, Ontario

Led a team of project managers, project coordinators and data engineers to build foundational data operations capabilities across the Canada Data Office (CDO) to support the management and optimization of a strategic enterprise data lake (EDL) platform. Oversaw all deliveries across the Canadian EDL to build up capabilities and accelerating analytics, that enables data-driven decision making and insights generation that can inform strategies for increased profitability.• Established project management office (PMO) practices that continued to evolve and stay relevant as the organization expanded. Led cross-BU teams, coached and mentored them through agile methodologies, implemented structures and templates for project tracking, controlling timelines & risk management. Upskilled and optimized resources to build a high-performing team focused on delivery excellence.• Increased CDO’s services and global engagement by building deep partnerships and collaborations with different LOB (line of business). Expanded services from one LOB to over 20 in one year, enabling business through data-driven strategies to increase growth and improve customer experience. • Built up DevOps capability in the CDO with successful stakeholder engagement, training and change management. Through driving adoption of new processes and capabilities, enabled CDO to reduce time to deployment by 60X within 1 year.• Delivered Executive communications and created dashboards to showcase program KPIs and project metrics. Exercised prudent budget management for the entire EDL work area.• Was nominated to lead projects where relationships have become strained between different project teams and business units. Rebuilt and deepened collaboration, fostering open communication and transparency, that quickly won support and trust from sponsors. Received accolades from VPs and project teams for delivery excellence, mobilization of people, and navigating positive change.

London, Ontario

Provided project & program management to the Wealth Asset Management Marketing BU to help with troubled project / program recovery using an adaptive agile approach to ensure stake holder support, while allowing for scope flexibility to maximize benefit outcome without compromising our target of achieving ‘fast-to-market’ and competitive edge.• Delivered two large concurrent projects totaling over $15 million that were a part of the company’s top 3 priorities for 2015. Applied delivery expertise that took a client-first approach with strategies and tactics to realign IT to business to produce valued-outcomes. Achieved renowned success reinvigorating team momentum and transformation to sound IT solution architectures. This ultimately gained business confidence to launch to market within 6 months when the project was previously suffering from a 2-year delay.• Partnered with London’s top change management and leadership coach to implement strategic staff realignment for over 400 staff and their leaders. Organized workshops for leaders on empowerment, strategies for helping their teams cope with upcoming organizational change.

London Ontario

• Oversee delivery excellence, gain client trust and deepen relationships through building innovative solutions to problem solve business challenges to increase profitability. Successful outcomes often resulted in renewals and new contracts that were automatically awarded to the company.• Implemented next-generation set of services that can easily adapt to changing business needs and to have an integrated view of the business. Replaced legacy mainframe systems for automotive clients with Java web based applications to configure product options, streamline business processes, increasing usability and scalability.• Managed new and potential client engagements in North America and Europe through careful development of trust and building strong relationships required to solidify business partnerships. Led an elite team of architects, development managers, data & business system analysts to engage with new customer initiatives. Facilitated discussions with key stakeholders to elicit client pain-points, objectives, and success criteria to arrive at feasible and robust solutions for the clients.• Managed inter-project dependencies with vendors and testing teams, ensuring smooth multi-site integration• Received 2 nominations for award of excellence for leadership and project success

London, Canada Area

• Strategically planned release cycle functionalities to address high customer impact issues, resulting in increased customer productivity• Facilitated communication across departments to unify understanding of project goals, aligning focus on value-driven efforts that drives customers' bottom-line• Developed a "first" geo-fence web solution for tracking the movement of construction equipment rentals that effectively reduced manual monitoring and alerting• Technical lead for a new prototype gateway that supports cellular, satellite, GPS, Wi-Fi and VAN

London, Canada Area

• Responsible for one of four large and complex section of aviation maintenance software• Technical lead and knowledge resource - provided detailed analysis of code structure and time estimates• Produced a functional and technical document of the complex Inventory section of the software• Facilitated communication between QA team and Development team• Investigated system stability issues for a customer in UK and provided ongoing bug fixes• Implemented software solutions at the business and data layers

• Managed ATM Banking software testing• Coordinated efforts to test a first-in-the-world ATM banking software that uses IFX messaging protocol• Liased with Hewlett Packard and TD customers to identify risks and dependencies of test environments• Ensured installation, configuration, and testing procedures are in place• Designed test plans, scheduled testing for both new features as well as regression testing for backwards compatibility• Facilitated system integration testing with TD and our facility• Identified risks and continuously updated stake holders• Coached and mentored co-op students• Programmed test scripts for automation testing efforts• Installed and upgraded VISTA ATM software on various operating systems• Interpreted C++ logic modules for future code assimilation and standardization

ARTHRITIS RESEARCHManaged Laboratory Operations• Responsible for overseeing all laboratory operations• Maintained inventory of chemicals and tissue cultures to sustain everyday laboratory activities• Purchased supplies and equipment as necessary• Maintenance of laboratory equipment through regular calibration• Worked closely with researcher to identify direction of research experiments for reaching defined departmental goals• Coordinated lab schedules to accommodate several graduate students with their project needs for facilities, supplies, and space• Safety training of biohazards, proper handling of radioactive material wastes, and proper use of equipment• Mentoring graduate students with experimental techniques

Executive Mba, Executive Master Of Business Administration

Hbsc Co-Op, Molecular And Microbiology

NOTABLE ACHIEVEMENT: The Endocrine Society - Noted Acknowledgements for technical expertise in Journal of Endocrinology article.

Cpa, Computer Programmer Analyst (Co-Op)

NOTABLE ACHIEVEMENT: Nominated for Judy MacDonald Award of Excellence - Top 3 in graduating class