Dejuan Sharp Email & Phone Number

Dallas, Texas, United States

Nashville, Tennessee

To liaise with the Corporate Training Coordinator to evaluate current training processes, determine continuous training needs and implement training strategies to improve productivity and quality of work.

Nashville, Tennessee

•Provide help desk telephone and email support to inquiring customers in conjunction with monitoring server condition/health. •Interaction with internal AirStrip teams, partner companies, new and existing customers.•New End-User Installation – will assist the Product Specialist/Client Operations teams with new installs, assisting with physician education and support, and the deployment process.•Perform site maintenance as scheduled for current installed customers.•Contribute to a living knowledge base system for technical resource information.•Develop work goals and participate in department projects as requested.page1image18544•Support of installed base for customer satisfaction and receiving customer feedback and enhancement requests. Sustain a commitment to excellent customer service and ensure the full potential of the technology is achieved.•Demonstrate strong communication and human relationship skills.•Makes recommendations for improvements in processes•Identify issues, concerns and communicate them to leadership.•Develop options and recommendations to quickly resolve operational problems and minimize impact on end-user productivity and overall impact.

• Release patient information to appropriate organizations or individuals for several different organization, some with multiple locations• Collected information to process requests following HIPAA guidelines by retrieving records through 5 different EHR systems.• Provided medical and billing information to complete audits and legal requests.• Experienced in customer service providing status checks, account payments, and directing to appropriate personnel via telephone.• Invoice and process requests according company guidelines.• Cooperated efficiently with field ROI specialist to complete requests.• Self managed daily workflow successfully with minimal supervision.

Bachelor Of Science (B.S.), Health Information Management

Activities and Societies: New Direction Gospel Choir, Collegiate 100 Black Men, Phi Beta Sigma Fraternity, Inc.

Master Of Business Administration - Mba, Business Intelligence