Dejun Li Email & Phone Number

Singapore

• Implement, maintain and review of the shared business services and outsourcing plan and initiatives under the Business Process Outsourcing (BPO) contract for SSG/WSG. • Work closely with service partner (SP) and relevant divisions to ensure smooth delivery of timely and quality outsourced services, including operational and risk issues.• Support innovation and process review. • Support the validation of monthly reports and data from SP on key work done, volumetric and KPIs, issues and CRs and other key matters; and support the yearly consumption /.price reconciliation. • Foster and maintain strong collaborative relationships with key internal and external stakeholders.

Singapore

Section: Policy Implementation (PI)Feb 2022 – Nov 20221. Project Management: • New Day Treatment bill category and claim limits• Bone Marrow Treatment (BMT) and Parenteral Antibiotic Therapy (PAT) limits (lead)• New Proton Beam Therapy limits (lead)• International Classification of Diseases (ICD) Code Revision (lead)• Accumulation of MSHL deductible2. MSHL specialization:• MediShield Life Regulations• User Acceptance Testing (UAT) framework and guide3. MSHL operations:• MSHL claims processing • MSHL appeals and correspondences• MSHL claims phone enquiries4. Others:• Supervisory role for the executives in the sectionSection: Medishield Life (MSHL) Claims Operation (MSLC)Mar 2021 – Jan 2022• Administer day-to-day operations of MSHL claims• Review, update and operationalise guidelines related to MSHL claims• Review MSHL claims operational processes, workflow and systems to improve efficiency and customer service• Manage Integrated Shield Plan insurers on MSHL claims matters• Support implementation of MediSave (MED) / MSHL claims policy implementation under 2020 Review• Supervisory role for the executives in the section

National University Hospital System (Nuhs)

Dual Portfolio1. Maintenance for Jurong Health Campus (JHC) Electronic Medical Record (EMR) system (EPIC) under Health Information Management (HIM) Application Team• Provides support to the system build, enhancement and other related services, all aiming to provide patient seamless and secured medical information • Supports the running of EMR System by performing analysis, design and development• Provide training to users for safe, efficient and effective use of EPIC• Configure vendor applications and products, maintaining the system documentation and developing system specifications and procedure• Liaising with internal stakeholders to learn and understand user department practices and procedures, so as to define and document user requirements, as well as to audit the data entered by end user• Provide maintenance and assistance to EPIC related request such as performing system testing, develop and prepare test plans and data, and to provide on-site user support during implementation• Responsible for on-call for system application support at scheduled times to troubleshoot and track issues• Applying systems development methodology to solve problem and handle multiple assignments simultaneously• Providing support in other workgroups and committees by being a team representative when necessary2. Process Analyst for Next Generation Electronic Medical Records (NGEMR) System (EPIC) under HIM Team• Representative of HIM team for NUHS cluster, to work with NUHS hospitals’ user representatives and National Healthcare Group (NHG) representatives in streamlining and optimising to common workflows and processes in preparation for a single system.• Ability to adhere to guidelines and follow change management process, by using clear oral and written communications