Dek Samson Email & Phone Number

Foster City, California, United States

• LEADERSHIP
• Initiated a system-wide program that utilizes Sphero to promote interest in STEM and robotics.
• Provide new staff training on all branch procedures, including circulation management, reference, tech, account handling, and comprehensive customer service.
• Train colleagues in handling and caring for equipment—3D Printers, Vinyl Cutters, DSLRs, Laptops.
• Promote teamwork by resolving conflicts and fostering a positive and productive work environment.
• Direct response during emergencies, ensuring patron and staff safety while maintaining order.PROGRAMMING

Foster City, California, United States

• Provided exemplary customer service to all library visitors while establishing a welcoming and inclusive space.
• Operated, troubleshot, and prepared library equipment, e.g., 3D printers, copiers, and Circuit book sorter.
• Facilitated library programs, e.g., Outreach, Story Time, and Arts and crafts.
• Designed signs and flyers for events and passive programs.
• Organized library collection-- sorting, shelving, filing.
• Analyzed the condition of books for repair and withdrawals.

South San Francisco, California, United States

• Produced sticker pack product that closed a $5000 per project partnership with Boba Guys.
• Developed Trapsmartsf.com website UX Design and E-commerce platform.
• Optimized the site's search engine ranking with keywords, backlink research, and data analysis.
• Composed Trapsmart's social media posts and content.
• Enhanced efficiency by converting a wired computer network to a wireless system.
• Filed reports, invoices, sales orders, and other documents.

Hayward, California, USA

• Tracked and analyzed sales and customer trends to maximize sales and revenue while minimizing expenses in all store locations, realizing sales targets by over 100%;
• Designed promotional materials and infographics for new and popular products, ongoing promotions, in-store displays, and the company's social media accounts and websites.
• Set up and promoted QR code signs to direct customers to an easy and fun way of learning more about new products boosting sales during the introductory phase.
• Directed social media promotional campaigns such as seasonal sales and Instagram giveaways, increasing foot traffic by 15%.
• Devised a system to reserve and transfer customers' phoned-in orders, building stronger customer loyalty while increasing sales by 20%.
• Resolved a wide range of store problems, applying diplomacy and determination on customer dissatisfaction, merchandise price discrepancies, property management decisions, and communication barriers.

Manila, Philippines

• Provided comprehensive administrative support for executive-level staff.
• Developed and maintained administrative processes to achieve organizational objectives and improve accuracy and productivity.
• Maintained thoroughly organized books, tax reports, and a strict budget with proper documentation ready for Internal Revenue audits.
• Compiled and migrated hard copies of bills, invoices, receipts, and expense reports to SQL Ledger to establish an online book for accounting consultants and Internal Revenue review.
• Increased office efficiency by 35% by optimizing a filling system that quickly accessed current documents and archives of the previous five years.
• Created invoices and tracked and scheduled collections from clients with a spreadsheet that staff can access through a shared server.

Makati, National Capital Region, Philippines

• Processed daily online orders and distributor orders.
• Followed sales lead for international distributors and retailers.
• Managed newsletter distribution and correspondence with followers, subscribers, and resellers.