Dek Samson Email & Phone Number

Foster City, California, United States

LEADERSHIP• Initiated a system-wide program that utilizes Sphero to promote interest in STEM and robotics.• Provide new staff training on all branch procedures, including circulation management, reference, tech, account handling, and comprehensive customer service.• Train colleagues in handling and caring for equipment—3D Printers, Vinyl Cutters, DSLRs, Laptops.• Promote teamwork by resolving conflicts and fostering a positive and productive work environment.• Direct response during emergencies, ensuring patron and staff safety while maintaining order.PROGRAMMING• Leads Baby Bounce and Tagalog/English Bilingual Storytime, blending literacy development and cultural cultivation.• Conduct STEAM programming, including STEAM Team, Adobe Creative Cloud workshops, Makedo Kits crafting, writing, and photography.• Create and hold monthly breakout challenges to nurture critical thinking, problem-solving, and collaborative teamwork.• Host book clubs, tech tutorials, crafts, and mental wellness programs for adults.MARKETING• Co-led pop-up libraries and outreach activities in and around Foster City, including festivals, senior housing, and school visits.• Coordinated a pop-up camera petting zoo at schools, showcasing vintage cameras of historical significance and promoting the Summer Photography Challenge.• Write articles, photograph programs, and produce high-engagement videos for Instagram Reels for the workgroup Brand Champions.• Design marketing collateral for programs, branch notices, and systemwide events such as Indie Author Fest.COLLECTION MANAGEMENT• Maintain and troubleshoot library equipment and submit tickets when equipment is beyond troubleshooting.• Arrange and stylize branch displays, increasing circulation and highlighting monthly campaigns.• Manage and train colleagues on cataloging periodical collections of all languages.• Update catalog entries for inaccurate records and mend item labels and RFID tags to ensure an accessible collection.

Foster City, California, United States

• Provided exemplary customer service to all library visitors while establishing a welcoming and inclusive space.• Operated, troubleshot, and prepared library equipment, e.g., 3D printers, copiers, and Circuit book sorter. • Facilitated library programs, e.g., Outreach, Story Time, and Arts and crafts.• Designed signs and flyers for events and passive programs.• Organized library collection-- sorting, shelving, filing.• Analyzed the condition of books for repair and withdrawals.• Prepared and processed inter-library book loans, returns, and hold requests.• Supported staff with the library’s daily operation.• Trained new recruits in duties and protocols.

South San Francisco, California, United States

• Produced sticker pack product that closed a $5000 per project partnership with Boba Guys.• Developed Trapsmartsf.com website UX Design and E-commerce platform.• Optimized the site's search engine ranking with keywords, backlink research, and data analysis.• Composed Trapsmart's social media posts and content.• Enhanced efficiency by converting a wired computer network to a wireless system.• Filed reports, invoices, sales orders, and other documents.• Created databases for inventory and shipment records.• Obtained freight delivery service for out-of-state wholesale clients.• Operated industrial printers, vinyl cutters, and laminating machines.• Repaired and Maintained Label Application Machinery.• Inspected equipment, structures, and materials to find or fix problems.• Designed labels for clients and Trapsmart products.• Selected and sustained apps and services that increased efficiency 30%.

Hayward, California, Usa

• Tracked and analyzed sales and customer trends to maximize sales and revenue while minimizing expenses in all store locations, realizing sales targets by over 100%;• Designed promotional materials and infographics for new and popular products, ongoing promotions, in-store displays, and the company's social media accounts and websites.• Set up and promoted QR code signs to direct customers to an easy and fun way of learning more about new products boosting sales during the introductory phase.• Directed social media promotional campaigns such as seasonal sales and Instagram giveaways, increasing foot traffic by 15%.• Devised a system to reserve and transfer customers' phoned-in orders, building stronger customer loyalty while increasing sales by 20%. • Resolved a wide range of store problems, applying diplomacy and determination on customer dissatisfaction, merchandise price discrepancies, property management decisions, and communication barriers.• Composed standard outlines and scripts that staff used to handle customer inquiries and concerns, including de-escalating conflicts.• Organized staffing needs– hiring, training, scheduling, and advancement– drilling product knowledge, enforcing safe work practices, and instilling unity and dedication.• Supervised the operations teams of two store branches on their daily transactions, sales, inventory, supplies, loss prevention, and crisis management.• Managed and oversaw pricing and stock control through the POS system, Filemaker Pro, and shared spreadsheets.• Ensured POS machines and office equipment were in top working condition, arranging repairs and replacement when needed.

Manila, Philippines

• Provided comprehensive administrative support for executive-level staff.• Developed and maintained administrative processes to achieve organizational objectives and improve accuracy and productivity.• Maintained thoroughly organized books, tax reports, and a strict budget with proper documentation ready for Internal Revenue audits.• Compiled and migrated hard copies of bills, invoices, receipts, and expense reports to SQL Ledger to establish an online book for accounting consultants and Internal Revenue review.• Increased office efficiency by 35% by optimizing a filling system that quickly accessed current documents and archives of the previous five years.• Created invoices and tracked and scheduled collections from clients with a spreadsheet that staff can access through a shared server.• Oversaw all accounts payable and receivable and disbursement of estimated expenses.

Makati, National Capital Region, Philippines

• Processed daily online orders and distributor orders.• Followed sales lead for international distributors and retailers.• Managed newsletter distribution and correspondence with followers, subscribers, and resellers.