Allan Dela Cruz - Aws Saa Email & Phone Number

Bethlehem, Pa

The client is moving towards establishing a centralized IT Active Directory architecture which will provide an Enterprise Shared Services platform for common services such as authentication, authorization, messaging, and collaboration. The Active Directory Assessment Project was undertaken to better understand the current state of the many AD domains used within the company. In its current form, AD is used to support Cloud, Production, Development, QA and R&D in a non-centralized fashion. There are lots of “independent” AD domains with no trusts established. The customer had engaged Trimax Americas to review the current state of their AD infrastructure and its layout. Through a series of meetings and interviews that I conducted with the AD Support Teams and the client’s many Business Units, I gained understanding of how each of the COTS and in-house developed applications leveraged AD as well as the Business Unit’s main processes. I led many hours of interviews centering on conversations around the 60+ questionnaire I created that each Business Unit was required to complete. This helped me understand how each Business Unit depended on AD in their unique way. In addition to the interviews, I participated with the deployment of assessment and data-gathering tools against specific domains using their AD domain controllers. The resulting outputs helped determine the domain’s health status, the inter-dependencies among the many domains, and details of the thousands of objects within that domain.Responsibilities:• Elicited technical and process workflow business requirements from the various Business Units.• Created custom documents that helped keep track of meeting details and business requirements.• Created Business Unit Case Study documents to show current state of their environments, daily business processes, and risks.• Translated and simplified requirements for the Project Manager and various non-technical stakeholders.

My client, a leading paper manufacturer in the world, acquired a company whose IT infrastructure needed to be integrated into my client's central IT data center. My role began with the site survey phase of the project, where I traveled to multiple sites to assess what infrastructure items and applications needed to be migrated. During this time, I took inventory of the PC’s, laptops, servers, and applications. I also worked closely with on-site personnel to gain an understanding of their processes and their general daily workflow. At the planning stage of the project, I took all the data acquired during the site survey and created migration plans for each of the applications, servers and workstations while taking into account the logistics required for a successful implementation phase. During the implementation phase, I coordinated staff to replace old laptops, PCs, thin clients and servers as part of the migration cut over. Responsibilities:• Acted as single point of contact for the client. All team communications and escalations between the client and my staff were directed through me.• Created migration plans for each server and application.• Provided technical guidance both for the client and my staff.• Hosted meetings with the client on a weekly basis discussing status updates and new issues. • Worked closely with the Project Manager on properly scheduling all work and determining deadlines.• Utilized Agile values and principles as part of the daily standup meetings.• Submitted ServiceNow requests to various groups to get tasks completed. Tasks were closely monitored by me to ensure timely completions.• Ensured client’s concerns with any staff member were addressed in a discreet and professional manner.Technologies Implemented:• Windows Server 2003, 2008, 2012, Windows 7 and 10• SQL Server 2005• Windows Active Directory• Windows File Share and Printer Services• Office 365• Sharepoint• VMWare Hosts and VMs

Princeton, Nj

Trimax Americas was engaged by Microsoft to perform Windows server/application assessments and migrations. These assessments and migrations were performed using a process developed both by Trimax Americas and Microsoft called Enterprise Modernization (ENMO). My position was the ENMO Factory Team Lead. In this role, I managed a team of 7 engineers to ensure the timely delivery of assessments and migrations, all the while properly tracking/resolving all outstanding issues.Responsibilities:• Acted as single point of contact for the client. All team communications and escalations between the client and my staff were directed through me.• Lead technical discussions both for the client and my staff.• Attended daily meetings with the client to address current issues/concerns and explore solutions for new incidents.• Hosted meetings with the internal staff on a weekly basis discussing status updates and new issues. • Worked closely with the Project Manager on properly scheduling all work and determining deadlines.• Ensured client’s concerns with any staff member were addressed in a discreet and professional manner.• Performed QA on reports prior to delivering to the clients.• Closely monitored the service queues for timely start of new requests by delegating the work to the proper resources.• Issued “Clarifications” on work that required more information from the client prior to my team taking on the request.• Kept accurate records as to which service requests have been completed in order to ensure proper billing to the clients.• Mentored my staff to keep the quality of our deliverables high and consistent.• Performed the installation of applications and testing with the clients with very little to no guidance from any installation documents.Technologies Implemented:• Windows Server 2003, 2008, 2012, Windows 7 and 10• IIS• Python• SQL Server 2005• MS Sharepoint• Windows File Share • Citrix AppDNA

Allentown, Pennsylvania Area

Ny, Ny

* Managed a global staff of 27 senior Windows and UNIX engineers and their respective workload.* Provided 24/7 Production OS (Windows/UNIX) and hardware support for over 4,000 servers located globally in several data centers (US, UK, Geneva, Hong Kong, and Singapore) and followed ITIL change controls/procedures.* Collaborated with key senior members in the business units and Portfolio Owners to understand their current and future requirements in order to provide design and support solutions that fulfilled their business goals.* Performed the role of Recovery Manager for SEV1 and SEV2 Incidents and led engineers of various technical disciplines to troubleshoot hardware, software, and connectivity issues. Provided Senior Management incident status updates including action plans to get critical production services back online.* Led Post Incident Review meetings to understand incident timelines, scale of service impact, details of service recovery steps, lessons learned and managed service improvement implementations.* Coordinated and managed diverse teams to resolve complex project-related issues ranging from technical to administrative.* Operated as a Control Owner for SOX-compliant applications and servers. Created the process to obtain the required SOX-related data from various groups and present the reports to auditors on a quarterly basis.* Coordinated emergency changes with senior business unit management to provide awareness and service mitigation plans.

Ny, Ny

* Supported and maintained over 400+ Windows NT4, 2000 and 2003 servers.* Supported and maintained VMWare, Citrix, Trend, and Patchlink servers.* Member of the On-Call rotation, in order to provide 24/7 Windows and server hardware support for critical production servers.* Implemented and supported the first Egenera systems in Thomson Financial.* Designed and implemented a company-wide production access point using a VMWare, Citrix, and Egenera solution.* Designed and implemented the first instance of a VMWare solution for QA and Production environments.

Project Management

Bachelor’S Degree, Bseet: Electronics Engineering Technology