Supports customers with installations of services and equipment.Install, configure and administer support for Avaya VOIP and TDM phone systems.Avaya IP Office install and administration on Basic/Standard Mode. SCN configuration. Short Code programming, delay ring and night service routines. Avaya Voicemail Pro configuration and auto attendant programming. Avaya Contact Recorder installation and programmingProviding tech support to customers on the phone and on location on Avaya IP Office, Norstar and Emetrotel UCx systems.Performs the day to day operations and maintenance on various telecommunication servers.Establish and maintain good customer relationships through support help.Systems supported: Nortel (BCM, Norstar, Meridian)Avaya IP OfficeS8x00 Media ServersMedia GatewaysIP EndpointsModular Messaging

Supported more than 30 offices across the US. These offices have Nortel CS1000 PBXs, Norstar, Cisco Unified Communication Express, Avaya, and analog key systems. The number of users exceeded the 2000 and I normally add, change and remove users from these sites as well as work on several telecom projects such as upgrading and moving their telecom systems and similar.

Maintenance and installation of Nortel and Asterisk Products. My skills also include MS networks, servers, Cisco, as well as Talkswitch PBX products.

Developed Latin American accounts and generate more than two million dollars a year in sales. Frequent sales calls to existing international accounts as well as looking for new leads. Promoted to Manager on 1997. Interviewed and hired candidates for available positions for the international division. Worked with the Marketing Department to create new campaigns for the region. Attended trade shows in the US and overseas. On charge of developing new markets in Asia and Africa. Countries visited: Mexico, El Salvador, Guatemala, Nicaragua, Costa Rica, Panama, Colombia, Venezuela, Ecuador, Peru, Bolivia, Brazil, Uruguay, Paraguay, Argentina, Chile and Singapore (Asia).