Delaina Horner, Ccam Email & Phone Number

Walnut Creek, California, United States

Walnut Creek, California, United States

Assistant General Manager at The Keys COA

Walnut Creek, California, United States

Brentwood, Ca

• Manager in Training duties included creation of customized Annual Budget Packets for six Associations, continual communication with Board Members regarding day-to-day business of the Association, Board education of duties and new laws, attendance at Board Meetings including recording and drafting of Meeting Minutes and task lists, property walks with vendors/contractors, project tracking, as well as, Inspector of Elections duties. • Customer Service Representative portion of this position was to assist Home Owners for seventeen Associations with maintenance and access service requests, and account statement clarification. Duties also included issuance of violation letters, ongoing communication with vendors to ensure completion of individual maintenance requests, monthly newsletter preparation and distribution, maintenance and distribution of parking and access keys.

Walnut Creek, California

• Primary function in this position was to field and remedy tenant maintenance requests, billing inquiries and lease clarification, while maintaining positive tenant relations. • Assisted the lead Property Manager on various property improvement projects; budget planning, vendor bid requests, contractor time-line coordination. Planning of Open House, tenant and employee events. Confidential employee salary/bonuses, handbook and disciplinary issues and training of incoming employees. • Daily duties included touring vacant commercial properties with prospective Lessees, drafting of leases, coordination of tenant move-ins/move-outs and maintenance of property related files. • Design, layout and distribution of monthly e-newsletter and property flyers. Maintenance of property listings on Craigslist and LoopNet. • Management of all tenant/vendor Certificate of Insurance requirements. • All Accounts Payable and Receivable for the Real Estate portion of this Company using QuickBooks. • Independently researched and created an e-filing system for 15+ years of tenant and employee files, creating a cohesive work process for both sides of this Company. • Continued service to this company as an Independent Contractor on an “as-needed”basis.

Lebec, California

Property Management Assistant to the Property Management Supervisor • Provided top executives with design & decorating options for their residences and coordinated implementation of improvements. Acted as liaison and maintained open lines of communication among Senior Executives, Middle Management and Administrative Staff. Acted as concierge to out-of-town executives staying at the Ranch for extended periods, as well as for employees who resided in the Ranch properties. • Answered incoming calls and in-person inquiries from colleagues, clients, suppliers and contractors; treated each person with respect and provided requested information and referrals. • Assisted Executives with special projects as needed, including planning and preparation for themed employee picnics, holiday parties, galas and gift basket preparations. • Created highly effective filing systems, including quick and thorough indexing of property files, resulting in easy access to critical information and streamlined office functioning. • Assisted department staff with confidential employee reviews, time-cards and tax documents. • Wrote correspondence, generated spreadsheets, proofed and edited Manager’s documents to ensure accuracy and consistency. Updated and maintained Manager’s calendar; coordinated and set-up supplier and management meetings.