Delaine Faris Email & Phone Number

Jasper, Ga, Us

Jasper, Ga, Us

Dawson And Pickens County Ga

My team of communications, sales, event, and design professionals establish and drive a multi-channel communications strategy for the Big Canoe POA and our property owners. We develop the brand voice and maintain brand integrity across all platforms. We prepare and manage all communication materials and relationships with amenity members, property owners, and community leaders.Key Contributions: 1. Communications and Amenity Membership team development. 2. Project and campaign management software implementation. 3. Communications and campaign management measures and continuous improvement tracking. 4. Amenity membership program development, measures, and tracking.5. Creation and launch of Big Canoe Living bi-weekly eMagazine 6. Launch of reimagined POA website 7. Launch of reimagined career page, employee intranet, and HR brand

Atlanta, Ga

Program Manager leading and consulting the Synovus Financial Corporation transition from 28 locally-branded divisions to one single brand - Synovus. Key contributions1. Program structure and project management templates2. Project Management tool selection and resource on-boarding 3. Weekly executive status and performance reporting 4. Vendor management 5. Risk identification and mitigation management6. Program delivery to >300 locationsPrevious consulting role with Synovus: Leading the delivery and bank implementation of a new commercial loan origination system.

Atlanta, Ga

Provided project management expertise to develop a functional program management office within the Global Sales and Marketing teamKey Contributions• Reported to the Director, PMO Center of Excellence, collaborating and creating the framework to deliver IHG’s three year corporate ambition• Personally created the GSM Approval Forum Google site to streamline initiative intake, communicate status, and the executive team’s approval process • Interviewed and on boarded senior project management resources into the Global Sales and Marketing PMO

Greater Atlanta Area

Implementing best practices for large enterprise migration to a new Microsoft operating system. Project scope using Agile and PMI project methodology: application readiness and remediation, determining deployment methodology, change management, training, communications and support for multiple lines of business within the bank. Deliverables include WBS, managing issues, risks, and stakeholder and executive expectations.

Greater Nashville Area, Tn

Lead the enterprise telephony network migration to SIP and the deployment of a human-assisted, speech recognition technology pilot. Additional responsibilities included assessing the feasibility of future strategic Care initiatives.

Successfully led the development, implementation, and management of customer upgrade and retention programs for 14 partner and 2 internal site locations, overseeing all aspects from strategy development and the collaboration of marketing initiatives to call center activities, metrics and reporting, quality assurance, and support operations.

Worked as one of four Global Marketing Directors to support the Executive Team through the development of a full-scale marketing strategy from conceptualization to execution.

Created, implemented, and directed projects within the Global Advanced Services group, with a focus as Program Manager for Cisco’s Unified Contract Center Solution Deployment at 6 contact centers throughout Western Canada.

Developed and directed program initiatives and marketing strategies for 2 of the company’s largest projects, the Call Center Optimization Program and the New Product Support and Innovation Project.

Led a team of marketing strategists in development of sales and service programs for customers purchasing the company’s enhanced voice services platform.

Managed all aspects of wireless business development for the Midwest division including negotiations, marketing development funds and cooperative advertising budgets.