Delaney Burns Email & Phone Number

Plano, Tx

• Troubleshoot and resolve customer technical problems in all related data center departments using sound judgment and co-worker collaboration as needed• Provide problem solving recommendations to customers• Utilize individual case management skills for each customer and case• Provide remote hands and eyes for customers• Create tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts• Work with customers, other systems engineers, and management to communicate ticket status• Ensure tickets are being opened, worked and escalated based on set standards• Review all resolved tickets to ensure properly documented resolution• Work in and perform duties in other departments as needed including assisting with upkeep of equipment and cabling.• Take initiative to assist with training all incoming employees on daily tasks as well as expertly answering any and all questions they may have

Driven Solutions is a provider of ancillary products such as roadside assistance, auto protection, travel protection, shopping/travel discounts and lost/stolen credit card notification services.• Effectively communicate with clients to assist with any account issues, including but not limited to, providing roadside assistance services and offering additional program benefits while giving superior customer service• Use problem solving skills to clarify issues, research solutions, and explore “outside the box” options• Use company specific programs and databases as well as Microsoft Office Suite• Database maintenance including ensuring correct and updated information entry for every account• Assist more junior representatives with all system and client questions or concerns

Dallas, Tx

Contract Position driving a private limousine in the DFW area.

Addison, Tx

• Front Desk Operations with an emphasis on customer service• Food and beverage service preparation• Met and exceeded all sales goals and management expectations• Daily register reconciliation• Know and follow health, safety, and sanitation guidelines for all products.