Adminstrative Services Lead
Current- Promoted for exceeding goals and defining team-wide initiatives- Manages and develops the Administrative Services Americas Team of 20+ Executive Assistants, strategizing updates to the team structure, identifying and creating standardized processes (standards of excellence) for team members, conducting twice yearly reviews and developing/assigning projects for team members to work on for individual and group development.- Responsible for hiring, training and developing on-boarding initiatives for new hires- Developed and implemented a standardized onboarding process for new hires- Liaise with HR business partners as well as C-level executive team to ensure adequate levels of support for executives and admin team members- Developed, deployed and now manages an internal ticketing platform (including associated staff) which provides automated administrative support to executives not requiring a full-time Executive Assistant.- Developed and deployed a program-based database application allowing employees to search for company EA’s on our internal site.