Delaney Spence Email & Phone Number

Raleigh, North Carolina, United States

North Carolina, United States

Raleigh-Durham, North Carolina Area

• Process office visit CPT and ICD-10 codes through medical coding software (White Plume) to billing software (Athena) and file initial claims for ~1200 office visits daily.• Add CPT and ICD-10 codes to MRI visits based on visit reports and file initial claims.• Regularly cross-trained to take on both short-term and ongoing projects outside of my primary department to meet business and clinical needs. Because many of these are ongoing, I balance priorities to maintain primary responsibilities while meeting a variety of production targets.• Moved from Patient Services Representative to Patient Financial Specialist February 2022.In Patient Services Representative position, traveled to one of five offices at short notice to cover opening and closing shifts using a range of procedures which varied per office.• In PSR position, verified patient insurance coverage as well as referral and authorization requirements and acted as needed to ensure a patient’s visit is covered appropriately.

Raleigh-Durham, North Carolina Area

• Increased total visits by 10-15% in my first 6 months over previous totals by effective schedule management and active follow-up on patient scheduling.• Cut office costs by reducing paper usage in the office and sourcing better prices for office products.• Regularly scored 95-100% on monthly customer service “mystery call” audits.• Trained Physical Therapy Technicians and Office Coordinators, all of whom achieved high scores on customer service audits.• Verified patients’ insurance coverage for visits with insurance companies, worker’s compensation companies, and veteran organizations and ensured patients maintained appropriate authorization for service.

Roswell, Ga

• Developed, wrote, and administered training program for coworkers on the use of online services to determine patient benefits, reducing average time per benefit from ~10 minutes to ~5 minutes. Because of this increased productivity, one of the other specialists was moved to a split position with another department, saving both departments half an employee’s wages.• Moved from part-time front desk position to full-time insurance benefit verification position.• Weekly top producer in number of patient benefits verified for MRI Department.• Volunteered to work the front desk on Sundays so that the office could have weekend availability.• Positive mentions on customer service surveys on a nearly monthly basis despite being patient-facing only one day per week.

Atlanta, Ga

• Helped develop and implement the processes necessary to achieve quality maintainable technical research documents from locked .pdf files for contract position.• Generated MS Word templates to be used by others working on the same contract for various categories of technical documentation.• Implemented and modified MS Word VBA macros to aid in manipulation of document content.

Lawrenceville, Ga

• Processed background checks and I-9 verification for all incoming employees.• Served as liaison for immigration issues: assisted employees in gathering required documentation from the institution and ensured the company was following immigration guidelines.• Primary customer service contact for applicants and current employees.• Provided administrative support for all Human Resources functions, including recruiting, new hires, benefits, and compliance.

Statesboro, Ga

• Moved from temporary position as Administrative Assistant for the Director of Financial Accounting to full-time Payroll Assistant after temporary appointment was completed.• Processed incoming Physical Plant contracts and payment requests, directing them to appropriate department contacts.• Performed data entry using Microsoft Office software and PeopleSoft HRMS.• Processed payroll, including eTIME and ADP EV5 operational responsibility for an assigned portion of the workforce (approximately 2500-3000 employees).• Resolved student and employee payroll concerns via phone, email, and in person in a timely manner.• Prepared specialized reports including leave audits and payroll deduction registers.