Delaney Thompson Email & Phone Number

Denver, CO, US

Gaylord Rockies Resort & Convention Center

The Ritz-Carlton, Denver

JW Marriott San Antonio Hill Country Resort & Spa

• Managed the banquet and event services teams to successfully execute set-up and catering events for groups of 150 to 1,700 guests, which contributes to the monthly revenue of $5 million.
• Restructured Event Concierge position by adding guidelines and shifting focus to the clients’ onsite experience.
• Built diagram order for the new menu used by all Banquet Managers for multiple lunch events.
• Created Event Concierge Training Manual for new hires/current employees to understand processes and expectations.

First Year Experience Office, Tuscaloosa, AL

• Facilitated a small group of 20 freshmen and hosted one-on-one meetings.
• Provided academic, extracurricular, and mental health resources while positively guiding students.

• Planned Grand Openings, tailgates and alumni and donor events while maintaining strong relationships.
• Implemented theme-based events and managed budgets between $1,000 and $15,000.

• Hired as a Banquet Server then promoted to Banquet Captain within 3 weeks.
• Supervised the staff and banquet operations at multiple catering events of 100 to 850 guests.
• Trained and developed 25 staff in customer service and banquet operations.

Alabaster, Alabama, United States

• Completed shipping labels, invoices, and bills to provide over 12,000 power system products to 200 customers.
• Ensured deliveries met 95% on time delivery requirement of the customers and input data entry within Minisoft.

Nashville, Tennessee

• Communicated with third-party vendors before, during, and after the events to ensure critical tasks were executed.
• Maintained a precise operational schedule to provide customer satisfaction and sustain 150 venue bookings.

Bachelor Of Science - Bs, Hospitality Administration/Management

Bachelor Of Arts - Ba, Spanish