Delaney Andrews Email and Phone Number

As the Development Manager, I contribute to the success of the Detroit Zoological Society’s (DZS) ongoing development program and special fundraising campaigns by using a project management approach to advance these efforts and by writing materials that support donor cultivation, solicitation and stewardship. I gather information and draft project summaries, emails, letters, presentations, proposals, and campaign collateral materials, as well as individualized communications for prospects and donors, primarily those managed by the VP of Development. I utilize existing tools and creating and implement new ones, and also play a critical role in campaign management and progress tracking.

• Plan the President’s Dinner, Adrian College’s largest annual stewardship event• Manage Adrian College’s bi-yearly Phonathon, including hiring and training 20-25 student callers o Results: Fall ’17 - $4,404, Spring ‘18 - $5,228, Fall ‘18 - $9,089, Spring ‘19 - $10,440• Manage a portfolio of prospects through visits, cultivation, solicitation, and stewardship• Develop and execute Adrian College’s #GivingTuesday program across all social media platforms o Results: 2016 - $22,242 (including a single $10,000 gift), 2017 - $17,853, 2018 - $25,084• Plan and implement direct mail, email and social media campaigns, including copywriting and editing• Instated two new annual alumni events: AC Night at Comerica Park Tigers Game, which had over 250 alumni attendees, and Bruiser’s Briefcase Bash, a young alumni and current student networking event that brought over 50 young alumni to campus• Design the Development intern program and serve as manager to all interns

 Managed a portfolio of 125 accounts ranging from small businesses to large corporations Strategically identified and prospected potential customers, nurturing leads into sales Analyzed clients’ branding needs to highlight how Fathead’s products could improve theirmarketing’s effectiveness Provided highly efficient and accommodating customer service Generated estimates, answered product questions, and followed up regarding client satisfaction Managed a team of 12 frontline customer service representatives during the holiday season

 Led and continuously trained Guest Experience Staff (5-8 people) to maintain supremelyfriendly and efficient customer service Assisted with event planning and execution for holiday events that included entertaininghundreds of families with a variety of activities for an entire day or season Compose and edit marketing materials for Lodge special events (Promotions, holidays, etc.) Served as guest experience team leader and brand ambassador for sales pitches, guided tours,and large group arrivals Lead daily family activities as an emcee and concierge guide

 Utilized Adobe Suite and other design programs to create unique, dynamic commercial vehiclegraphics for customers and revise to customers’ approval Generated and edited copy and graphics for digital and print marketing materials, includingsocial media Presented creative ideas for new marketing avenues and campaigns to senior leadership