Delaney Armijo Email & Phone Number

Developed training materials, procedures, and training programs for various systems and processesFacilitated web based trainings for groups up to 100+Consulted with various job roles and departments to gather the required information to build training materials

Salt Lake City, Utah, United States

Leading the onboarding process, exit process, and maintenance of training requirements for all agents joining or leaving the brokerage. Providing technology training for agents to drive sales and help grow their business throughout their relationship with the organization. Creating and implementing process and expectation guides to drive efficiency and.

Managing 85+ partner accounts within an assigned region and providing basic project management for ongoing projects with the intention to drive sales, resolve partner inquiries, and build lasting relationships.Organizing and leading partner onboarding for new partners to ensure success utilizing available tools, resources, and relationships.Leading team.

Greater Salt Lake City Area

Working directly with customers to provide a personalized customer experience during the credit application process through inbound and outbound phone calls.Utilizing preset guidelines to process new credit applications and perform identity verification to meet legal requirements.Utilizing priority management to ensure assigned tasks and projects are.

Tampa, FL

Monitor and manage schedules to accommodate guest service requests based on changing demand and availability while maintaining business procedural requirements.Utilizing relationship sales skills to educate guests about applicable products to generate sales and return reservations.Support other business units through managing internal requests and changes.

Cincinnati, OH

Address guest questions and concerns by utilizing active listening and clarifying questions to ensure resolution and an excellent customer service experience.Manage schedules to accommodate new guest appointment requests.Collect guest information to build relationships and generate new membership sales and required documents.

West Valley, UT

MARCH 2014 - JULY 2016 // MARCH 2018- OCTOBER 2018Routine development of employee abilities through coaching and training with the goal of increased performance and career growth. Monitoring and auditing 5 calls per agent for a team of 10-15 agents for quality assurance in customer service and procedural accuracy.Performing identity verification to meet.

Working directly with customers to provide a personalized customer experience during the credit application process through inbound and outbound phone calls.Utilizing preset guidelines to process new credit applications and address customer needs. Utilizing priority management to ensure assigned tasks and projects are completed within a timely manner.

Midvale, UT

Providing excellent customer service while offering relevant sale options to potential customers based on individual need.Utilizing time management to ensure assigned tasks and projects are completed within a timely manner.Assisting in general retail store management.

Draper, UT

Manage and build relationships with sales accounts within an assigned region.Create and distribute quotes to accounts following designated guidelines based on customer need.Addressing customer service inquiries and concerns via phone and email correspondence while providing excellent customer service. Receive, process, and follow up on orders placed by new.