Delaney Atkins Email & Phone Number

Eagle, Id, Us

• Cultivated strong client relationships by understanding their unique needs and proactively addressing any concerns or issues.• Led the charge in optimizing collections processes, achieving results by significantly lowering outstanding balances of $900K+ and boosting cash flow with collections exceeding $350k in the month of November. Implemented impactful payment strategies to drive these accomplishments.• Led the onboarding process for 200 new retailers onto the portal in the course of 2 months, streamlining their integration and ensuring a smooth transition.• Efficiently ingested $500k+ of open Accounts Receivable onto our platform within 1 month, contributing to a significant boost in Gross Merchandise Value (GMV) for August, surpassing $1.6 million across our platform.• Collaborated closely with brand partners on our SaaS platform, strategically planning and executing impactful product announcements and onboarding initiatives.• Fostered a positive company culture by managing the procurement and distribution of branded swag items.

• Liaison between Sales/Account Managers and Operations to ensure all internal directives are met. • Developed, interviewed, and hired a Customer Service department and grew it to a team of 3. • Managed all fulfillment projects from inception to launch; while gaining proficiency in all shipping platforms including XPS, UPS and FedEx. • Managed, tracked, and communicated project outlines and details (Client needs, Product timelines, Logistics, etc) to key stakeholders to ensure expectations were being met. • Led daily and weekly meetings with 10+ cross-functional team members as a de facto project manager for projects totaling 70% of company revenue. • Oversaw client web stores via Shopify, including but not limited to troubleshooting customer’s questions, product exchanges, and account crediting. • Collaborated and authored company SOPs for newly created Account Coordinator and Order Entry positions.

• Built and maintained relationships with clientele to drive and meet internal monthly partnership goals. • Scheduled and participated in various community outreach programs and events to promote health and wellness. • Responsible for the training and coaching of all new hires on company procedures and policies. • Promoted and tracked internal team building activities via competition and product promotion.

Meridian, Id

Caldwell, Id

• Researched and created athletic department presentations and proposals to support the Director of Athletic Marketing. • Engaged in pre- and post-game day management, including donor organization, announcement coordination, and operational timing. • Collaborated and contributed to gaining and retaining athletic sponsorships to meet internal Athletic Department goals.